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Types of ILT Emails

If your site supports Instructor Led Training (ILT), then your ILT administrators, approvers, managers, and instructors work with 3 types of emails:

  • User-initiated emails
  • Optional, event-driven emails
  • Automatic, event-driven emails

Tip: To view these events easily, change the filtering on the Feature column on the Manage Emails page, so that only the ILT events are displayed.

User-Initiated Emails

There are 2 places in Skillport in which you can send an ILT email on demand for any reason:

  • When you view a course's information, you can click the Email button to email
    • The course administrators assigned to the course
    • The learners on the course's watch list
  • When you view a session's information, you can click the Email button to email
    • The session administrators assigned to the session
    • The instructor assigned to the session
    • The learners enrolled in the session

In user-initiated emails, you cannot change the body of the email, but you can change its subject line. You can also specify additional recipients in the CC and BCC fields. These recipients do not need to have Skillport accounts; in other words, you can specify them by their external email addresses.

Note: You cannot disable the ILT events that support these user-initiated emails.

Optional, Event-Driven Emails

When one of the following events occurs, you are prompted by the system to send an email if desired:

  • Course Activated
  • Course Updated
  • Course Removal
  • Session Created
  • Session Updated (You are prompted to optionally send this email if 1) the session status is not "Confirmed," and 2) the calendar object-related information hasn't changed.)
  • Session Deleted
  • Session Confirmed (This email does not include an iCalendar object.)
  • Enrollment Withdrawal Notification

In optional, event-driven emails, you cannot change the subject or the body. However, like for user-initiated emails, you can specify additional recipients in the CC and BCC fields. These recipients do not need to have Skillport accounts; in other words, you can specify them by their external email addresses.

Automatic, Event-Driven Emails

All of the other ILT-related events that trigger emails to be sent by Skillport do so automatically. You cannot disable these emails on a per email basis. However, you can deactivate the event so that it never triggers any emails to be sent.