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Multiple Language Support - All Other Skillport Emails

Multiple language support for Skillport emails except ILT emails works as follows:

  • If an email recipient has not overridden Skillport's default site language, the recipient receives emails in that site language.
  • If the recipient has overridden Skillport's default site language by specifying a different language in the Default Site Language setting in his or her profile, the recipient receives emails in the language specified in his or her profile.
  • The exceptions to the above are:
    • Non-customizable emails

      These are sent in U.S. English.

    • Emails to new users created manually, via batch upload, and via self-registration

      The default site language of your Skillport site determines which language-specific template is used to send emails.

    • Emails to existing users for whom approval managers are changed (manually or via batch upload) or deleted (manually)

      The default site language of your Skillport site determines which language-specific template is used to send emails.

    • Emails sent via the Send Email page

      The default site language of your Skillport site determines which language-specific template is displayed on the Send Email page. However, you can change both the subject and body, entering text in any desired language.

    • Emails containing previewed templates

      The default site language of your Skillport site determines which language-specific "Preview Template" is displayed and is used to send the email. However, you can enter the subject and an optional, personal message in any desired language before sending the email. The language of the read-only, example email depends on which language-specific template you selected to preview.

    • Optional emails regarding My Plan assignments

      If your Skillport site is configured to do so, you are prompted to choose whether to send an email to learners when you make a change (addition, update, or removal) to their assignments in My Plan. As is the case with most Skillport emails, if an email recipient has not overridden Skillport's default site language, the recipient receives the email in that site language. Alternatively, if the recipient has overridden Skillport's default site language by specifying a different one in the Default Site Language setting in her profile, the recipient receives the email in the language specified in her profile. However, when you send the email, you can also enter an optional, personal message in any desired language.