SkillPort
 Print

Previous Topic

Next Topic

Book Contents

Book Index

Known Issues in SkillPort 7.3 Releases

Note: This list is updated with each release of SkillPort 7.3 (either SR or Patch).

Books/Courses/Videos

CR

SF Number

Description

Workaround

Patch - Date

207180

IS-01839567

Some courses flagged as not available for download still display the Download icon in SkillPort Learner.

 

SR1 Patch 31

TBD

ILT

CR

SF Number

Description

Workaround

Patch - Date

207001

IS-01833239

Attempting to remove users' ILT privileges with the Users & Groups > ILT Roles > User Role Batch Update feature fails.

Update users' roles manually on the Admn > Users and Groups page.

SR1 Patch 31

TBD

OLSA/BCS

  • The following BCS commands are not supported on mobile phones or tablets:
    • CourseDownloadCommand
    • SCMUploadCommand
    • LaunchMentoringObjectCommand
  • The GetReportByID command is supported and will return a URL to the report. However, the report results may not open on some devices. For instance, a PDF report will not open on devices that do not support the PDF format.
  • Skillport emails with links which do not have an equivalent functionality in Skillport Mobile will redirect learners to the Skillport Mobile Login page (or if they already have an open session, the default Search view in Skillport Mobile). An example is the Disable My Plan reminders link in My Plan reminder emails.

CR

SF Number

Description

Workaround

Patch - Date

206292

IS-01814286

Some Skillsoft Advantage 3.0 tracks display the error message, "The application has encountered an error. Please try later or contact your training administrator for assistance." when a launch is attempted.

 

SR1 Patch 31

TBD

Reporting

Known Issue

  • When running an ARC report, the following error occurs: Error Rendering Result Data: An internal error occurred on the report server. See the error log for more details.

Workaround

  • Reduce the size of the report results by applying filters. IE: Create multiple reports, each filtered by different groups.

CR

SF Number

Description

Workaround

Patch - Date

109773

 

Show Parameters contents may display information that has no relevance to the chart or report.

 

TBD

118010

 

Dashboard charts may load slowly if reporting on several hundred users.

 

TBD

118712

 

The Credential filter does not provide a means for differentiating information when multiple credentials share a name.

 

TBD

163175

 

The System > License report displays a blank page in IE 10 when no data is returned.

 

TBD

SkillPort Mobile

  • SkillPort Mobile help is not available in Thai and Traditional Chinese. If accessing SkillPort Mobile in these languages, English help is provided.