Known Issues in Skillport 8

Note: At this time, Web Accessibility (508 Support) is only supported in US English. (CR 167879)

Books/Courses/Videos

CR	SF Number	Description	Steps to Reproduce	Workaround	Patch - Date
208996	IS-01890415	The learner was unable to save book assets to the Learning Plan from the Book Viewer.			TBD

Certificates of Completion

If you create your certificates of completion using Adobe Flash instead of HTML, be aware that some tablets do not support Flash. You can continue to use the Flash versions, but some learners will only be able to view them from desktop computers and laptops.
Workaround: Create and use HTML versions if you want the certificates to be viewable on all tablets.

Learning Programs

Learning Programs with more than 10 levels are not supported.
Workaround: Reduce the depth of your Learning Programs to 10. You can include one parent and up to 9 descendant levels.

Library / Catalog

CR	SF Number	Description	Steps to Reproduce	Workaround	Patch - Date
213607	IS-02101611	An asset was returned in a search, but not available from the Catalog.			TBD

OLSA / BCS

Skillport 8 custom content customers looking to publish objects to their test sites should be aware that there are some code issues preventing the successful updating of those custom objects once they have been successfully published. The issues prevent the updated course from displaying all of the relevant metadata about the object. These issues will not prevent you from publishing the object a second time using a new course/item ID. These issues will impact any content published through Skillport’s Publisher feature and include courses, documents, sound and video files. These issues do not impact custom KnowledgeCenter or Skillsoft Advantage content packages.

CR	SF Number	Description	Steps to Reproduce	Workaround	Patch - Date
213956	IS-02128773	Users are receiving an error when attempting to log in with Single Sign On.			TBD

Player Settings

To prevent learners from bypassing content or potentially missing critical content, two new Player settings that control video playback speeds are available in Skillport Administrator:

Remove the ability to speed up video playback in Compliance courses
Set the maximum speed of video playback for all courses

However, these new settings will not be available in the Player until the release of RIA 3.1.

General Mobile Issues

CR	SF Number	Description	Steps to Reproduce	Workaround	Patch - Date
137209		Skillport Mobile help is not available in Thai and Traditional Chinese. If accessing Skillport Mobile in these languages, English help is provided.			TBD

Sencha Issues

Skillport Mobile runs on the Sencha touch framework. Due to some issues within this product, you may see the following issues in Skillport Mobile:

CR	SF Number	Description	Steps to Reproduce	Workaround	Patch - Date
154341		When entering long strings of text in the Goal field of the Add to Learning Plan page, sometimes you cannot slide the cursor back to the start of the entry.			TBD
156368, 159743		When using your mobile device in the horizontal orientation, the search field, Search button and language icon dropdown do not display.			TBD
156266		When in the Remind Me section on the Add to Learning Plan page, you cannot enter a number in the Start field.			TBD

Windows 8 Phone

When on a Windows 8 phone, you may also see the following issues:

CR	SF Number	Description	Steps to Reproduce	Workaround	Patch - Date
155502		When you click the X (close) button, the characters entered in the Username, password and search fields cannot be deleted.			TBD
155597		Global localization is not correct.			TBD
155985		When you attempt to sign into a site that requires a security question, the list of questions pops up as expected, but there is no Select button.			TBD
156147		The Down arrow icon is missing in the fields of the Add to Learning Plan page.			TBD
156533		The Down arrow icon is missing in the Select field in the Security Question section of the Update your Profile page.			TBD
157076		When entering keywords in the search field, then clicking the Actions button, the search field is blank.			TBD
157787		When searching, the search keywords in the search field disappear when the loading page displays.			TBD
159784		When clicking the Actions button, the global icon disappears.			TBD
160425		When updating your profile, after entering an invalid email address and being prompted to enter a valid email address, the data entered does not display.			TBD