Content Management

Each aspect of custom content has its own set of guidelines. This page contains guidelines for the following:

Custom channels

When working with custom channels, there are two areas to focus on - content selection and channel creation.

  • How much and what type of content should be included?
  • What content is already available?
  • Locate existing stock and custom content using search, or browse the available channels.
  • What external sources of content are available?
  • Use the linked custom content feature to bring these into your custom channels.
  • How many custom channels should be created?
  • Do existing channels already cover these topics?
  • Channel descriptions need to be accurate for the content within.

Custom content (hosted content and links)

  • Descriptions and metadata are used within the search function of Percipio.
    • Include descriptions that enable the search functionality to find the content.
  • If content is hosted outside of Percipio, ensure the content hosting service is stable.
  • Verify that all potential users have access to the content wherever it resides.
  • Ensure that your naming conventions for the content type (such as Video, Course, etc.) and source (such as vendor, department, speaker, etc.) are consistent (including spacing and capitalization).
    • For example, "job-aid," "Job Aid," and "job aid" are treated as 3 separate content types.
  • Always include the duration in hours, minutes, seconds (they display in hours and minutes in Percipio).
    • For video or audio content, the duration is the length of the video or audio content.
    • For text, use the standard book calculation of 300 words per minute.

Custom content completion criteria

Single-SCO courses

Completion criteria for single-SCO courses is included within the course package. We recommend you author single-SCO courses so that full control of completion can be managed by the course itself.

Multi-SCO courses

Completion criteria for multi-SCO courses can be managed in Percipio. See Edit a Package's Content Player Behavior to view how the completion behaviors of each topic roll up in the course completion.

Tracking and reporting

  • Currently, the tracking for external links is the launch of the item, or a self-reported completion of the link. If the Learning time entry setting is turned on, learners can also specify the time they spent learning.
  • Currently, the only tracking for custom channels is the launch of the channel and the assets within.
  • If your external link consists of trackable content, that tracking is outside of Percipio (in the system where the content is hosted).
  • If your content is hosted within Percipio, progress is tracked and available to learners via the Activity page, and to admins via reports and dashboards.

Assignments and audiences

  • You can associate a custom channel to an audience, so only that audience can see it and its content.
  • You cannot assign a custom channel to an individual or an audience.
  • Although you cannot assign custom channels, the channel can be accessed by a URL, so it can be promoted via email and other means available to your organization.