System Requirements

Review Percipio's system requirements to verify browser and OS settings, review white listing restrictions, and ensure your systems are configured to access Percipio via the web, the mobile app, and ELSA.

Product/Content Support

Percipio for Web

For all browsers, the minimum supported screen resolution is 1024x768.

Operating systems and browsers

Browser Windows 7 SP1+ Windows 8.1 Windows 10 macOS 10.13.6+
Internet Explorer IE11 IE11 IE11  
Microsoft Edge     Edge v16+  
Firefox v60.7.2 (ESR), 68.x+ v60.7.2 (ESR), 68.x+ v60.7.2 (ESR), 68.x+  
Chrome v76+ v76+ v76+ v76+
Safari       v11.1.x+

Skillsoft Knowledge Base tutorials

YouTube recommended settings:

  • Most recent version of Google Chrome, Firefox, MS Edge, Safari, or Opera
  • Internet connection with 500+ Kbps

On the video itself, ensure the video quality is set to 1080p. To locate the video quality setting, click the gear icon at the bottom right of the YouTube video player.

Language Support

Percipio supports the following languages:

  • Brazilian Portuguese
  • English
  • French
  • German
  • Spanish

Restrictions

  • Percipio does not support right-to-left (RTL) languages.
  • Changing the site language has no impact on the appearance of custom data. Information added to the Percipio platform appears in the language it was originally entered.

Bandwidth

Percipio utilizes adaptive bitrate (ABR) streaming technology, including HLS and DASH, to ensure a high quality user experience in a variety of bandwidth scenarios. Our adaptive range varies from high-quality HD (1080p/720p) to bandwidth-friendly audio-only with our video player seamlessly switching quality to account for available bandwidth.

During production, each video is analyzed to determine the optimal number and composition of streams to be used in this process. At the high-end, our 1080p streams require an average bit rate of 1,450 kb/s while our lowest quality streams work on as little as 112kb/s.

Percipio for Mobile

Devices, operating systems, and browsers

Device iOS 11.x iOS 12.x Android 6.0+ (Marshmallow)
iPhone 5+ X X
iPhone5s+   X  
Smartphones and Android tablets     X

iPad 5th Gen+,

iPad Pro +

iPad Mini 2+

Supports Percipio for Web and the Percipio Mobile App

Mobile Chrome
Mobile Safari
Percipio App

Mobile Chrome
Mobile Safari
Percipio App
 

ELSA

General system requirements

For all browsers, the minimum supported screen resolution is 1024x768.

ELSA Windows App

Supported on Windows 7 SP1, Windows 8.1, or Windows 10

ELSA IE 11 add-on

Browser Windows 7 SP1 Windows 8.1 Windows 10
Internet Explorer IE11 IE11 IE11

ELSA Chrome extension

Browser Windows 7 SP1 Windows 8.1 Windows 10
Chrome v76+ v76+ v76+

Practice Labs

Hardware

Ensure that the native scaling of your operating system is set to 100% zoom.

Screen dimensions

  • Recommended: 1920px x 1080px or higher (full HD or higher)
  • Minimum: 1280px x 1024px

Processor speed

  • Recommended: 2Ghz / multi-core
  • Minimum: 1.5 Ghz

Broadband / Internet access requirements:

  • Recommended: 5mb download, 1mb upload
  • Minimum: 2mb download, 256kpbs upload

Operating systems

Browser HTML5
Internet Explorer 11+ Supported

Microsoft Edge 16+

Supported
Firefox 60.7.2 (ESR), 68.x+ Supported
Chrome 76+ Supported
Safari 11.1+ Supported

Networking

  • HTTPS Access (Port 443)
  • HTTP Access (Port 80)

Ask a Mentor

Pop-up blockers must be disabled to use the Ask a Mentor chat feature.

Whitelisting

Skillsoft makes extensive use of Content Delivery Networks (CDN). Using a CDN provides our customers all over the world with the best possible experience by connecting to a location geographically closer to their users than our primary data center in the United States. However, this makes it impossible to provide IP address ranges that cover all the possible locations of these servers.

If your network security restrictions require the use of IP White Listing, please contact your Skillsoft Account Team to discuss available options for disabling the use of CDNs.

Service

DNS White List

IPs for Skillsoft servers

Port

Comments

Percipio learning platform *.percipio.com

USDC

170.52.44.1 – 170.52.47.254

216.205.88.1 – 216.205.91.254

216.245.129.113 – 216.245.129.118

EUDC

62.180.27.1 - 62.180.27.254

62.180.26.33 - 62.180.26.62

443  
Percipio CDN services

cdn1.percipio.com (dynamic packaging of videos)

cdn2.percipio.com (static objects – books, images, etc)

Fastly has an API to get IP addresses of their systems (https://api.fastly.com/public-ip-list). The IP addresses are dynamic and are subject to change. 443  
Percipio Compliance

*.skillport.com

*.skillwsa.com

*.books24x7.com *.skillsoftcompliance.com

*.gotrain.net

CDN Entries:

*.cachefly.net

*.fastly.net

*.edgecastcdn.net

*.cloudfront.net *.percipiocompliance.com

USDC

170.52.44.1 – 170.52.47.254

216.205.88.1 – 216.205.91.254

216.245.129.113 – 216.245.129.118

EUDC

62.180.27.1 - 62.180.27.254

62.180.26.33 - 62.180.26.62

80

443

Skillsoft uses the services of CacheFly CDN, Fastly Edge Cloud Platform, and Verizon Digital Media (formerly Edgecast Networks) for caching content and platform components.
JWplayer

*.jwpcdn.com

*. jwpltx.com

     

Content

Skillsoft makes extensive use of Content Delivery Networks (CDN). Using a CDN provides our customers all over the world with the best possible content experience by offering a cached copy of content assets from a location geographically closer to users than our primary data center in the United States. However, this makes it impossible to provide IP address ranges that cover all the possible locations of these servers.

If your network security restrictions require the use of IP White Listing, please contact your Skillsoft Account Team to discuss available options for disabling the use of the CDN.

Service

DNS White List

IP White List Port Comments

Skillsoft Course Content, and Books24x7 Books

 

Single-Stream Published Courses

(Dec 2017 on)

*.skillport.com

*.books24x7.com

 

*.percipio.com

N/A

 

 

Content for these courses is delivered through Fastly Edge Cloud Platform. Fastly has an API to get IP addresses of their systems at https://api.fastly.com/public-ip-list. Fastly IP addresses are dynamic and are subject to change.

80

443

 

443

These DNS entries are the same as those for Skillport/OLSA Content servers.
Single Stream Publishing (next gen) content *.skillport.com Fastly has an API to get IP addresses of their systems (https://api.fastly.com/public-ip-list). The IP addresses are dynamic and are subject to change. 443 HTTPS Only
Practice Labs       See Connecting to Practice Labs in the Practice Labs Support KB.

Skillsoft email addresses

In order to ensure that you receive all system-generated emails from Skillsoft, you may need to whitelist the following email addresses to prevent them from being marked as SPAM.

  • no-reply@skillsoft.com
  • no-reply@percipio.com
  • noreply@skillsoft.com

Skillsoft SMTP mail server IP address

Skillsoft system-generated emails will always come from Skillsoft SMTP mail servers:

USDC

relay.percipio.com

  • 170.52.46.34

EUDC

dew1-relay.percipio.com

  • 62.180.27.114

Timeout Values

Interface

Timeout Value

Comment

Percipio mobile app 90 days

session times out

Percipio web app 3 days session times out

Support Services

Service

DNS WhiteList

IP WhiteList

Port

Comments

Live Help, Technical Support, Client Community

*.content.force.com

*.force.com

*.salesforce.com

*.staticforce.com

 

 

See the Salesforce site for more information.