Reset Your Password

If you cannot remember your password for logging in to SkillPort, you can reset it yourself or request a new, system-generated password.

Note: These features are only available if they have been enabled for your SkillPort site by SkillSoft.

To reset your password yourself

1. On the SkillPort login page, click Forgot your password?
2. Under Reset Password, enter the answer to your security question.
3. Click Reset my password.
4. Enter the new password, and then reenter it to confirm it.

   Note: The new password cannot be the same as one of your last five passwords.

5. (Optional) Select a different security question and enter a corresponding answer.
6. (Optional) Change the e-mail address associated with your profile.
7. Click Submit.

   You can now log in using your new password.

To request a new, system-generated password

1. On the SkillPort login page, click Forgot your password?

   Note: Depending on the security requirements of your SkillPort site, you might not need to complete the next step. If you do need to complete the next step, but you have not specified a security question and answer, contact your SkillPort administrator.

2. Under Secure Send Password, enter the answer to your security question.
3. Click Send me a new password.

   The system e-mails a new password to the e-mail address associated with your profile. The next time that you log in, you will be required to change your password again so it is reset to something more meaningful.