Learner Experience
After the cohort kick-off, learner will receive a welcome email inviting them to begin onboarding. We've mapped out key milestones so you know what's next, making it easy to support them every step of the way.
Learner Journey
The graphic below outlines the steps that your learners go through on their coaching journey.
Engagement Communications
The coaching platform nudges learners with friendly reminders to schedule sessions, but keeping engagement high is a team effort. Use the map of the key touchpoints where the platform connects with learners to communicate strategically and keep the momentum strong.
Use the provided communication templates to easily structure you messages, ensuring alignment, engagement, and program success. Below is an example communication plan to help you get started.
Before Launch
Timing | Communication Type | Audience | Channel | Owner | Key Message & Goals |
2-3 weeks before launch | Welcome Email | Learners | Client Admin |
Introduce coaching program, outline expectations, highlight benefits, and share cohort kickoff logistics. Have them start thinking about who they are going to ask to complete their 360 assessment. |
|
2-3 weeks before launch | Manager Overview | Managers | Client Admin | Explain coaching goals, manager involvement, and how to support learners. |
Launch Week
Post Launch
yTiming | Communication Type | Audience | Channel | Owner | Key Message & Goals |
Post launch (timing is based on activity) | Reminders | Learners | Coaching Platform | Learners will be nudged to complete various activities such as: Complete their pending onboarding steps Pair with a coach Schedule their next session Upcoming session reminders Reminders to complete their remeasurement | |
One month post launch | Manager Touchpoint | Managers | Client Admin | Guide managers on checking in with learners. | |
Once a month throughout engagement | Peer Learning Prompt | Learners | Email + Community Forum | Client Admin | Encourage reflection and discussion within the cohort. |
Mid-point in engagement | Mid-Point Progress Check-In | Learners | Email + Survey | Client Admin | Gather feedback on coaching experience and address roadblocks. |
End of engagement | Final Check-in & Next Steps | Learners | Email + Survey | Client Admin | Gather final feedback and share recommendations for continued growth. |
End of engagement | Manager Wrap-Up | Managers | Client Admin | Provide key takeaway questions for managers to review coaching impact with learners. | |
End of engagement | Impact Report | Internal Stakeholders | Client Admin | Summarize coaching outcomes and learner progress. |
Communication Tips:
- Personalization: Tailor messages based on learner engagement levels.
- Multi-Channel Approach: Use a mix of email, SMS, platform notifications, and live sessions.
- Manager Involvement: Provide structured guidance to managers for learner support.
- Feedback Mechanism: Include surveys at key touchpoints to measure impact and improve future cohorts.
Address Lagging Learners
Learners who have not been scheduling follow-up sessions or have not been making progress may feel overwhelmed, unsure, or disconnected from the coaching experience. To help these learners:
- Send Personalized Reminders: Reach out with friendly, tailored reminders that encourage them to schedule their next session.
- Offer Extra Support: For learners who are struggling, offer additional resources or check-ins to help them re-engage.
- Revisit Their Goals: Check in on their initial goals—sometimes revisiting them can reignite interest and motivation.