Ongoing Support

Track early metrics to ensure learner engagement:

Onboarding Completion: Monitor progress via the Enterprise Dashboard, aiming for 50% completion by Day 7 and 100% by Day 14.
First Session Scheduling: Target 75% scheduled by Day 14 and 100% by Day 21.
Engagement Rates: Check learner activity (logins, session scheduling, or requests for help) on the Enterprise Dashboard, aiming for two sessions per month for maximum impact.

Focus on trends and identify learners needing extra support.

Keep learners engaged with regular communication.

Check-In Regularly: Send periodic emails or messages.
Be Accessible: Encourage open communication.
Use Multiple Channels: Combine emails, phone calls, IM's or even video chats for a personal touch.

Support those falling behind with personalized reminders, extra resources, or check-ins, and revisit their goals to reignite motivation.

Key lagging learners to prioritize:

Never Signed In: Learners who haven’t signed in within two weeks of kickoff.
No Selected Coach: Learners who have yet to choose a coach.
No Future Session Scheduled: Learners without an upcoming session.

Addressing these gaps is essential to boosting participation and program success.