About the Import Files

The Customer Service Site import tool uses CSV or TXT files to import data into your organization's Compliance site. The file and the data must be formatted correctly for a successful import.

Skillsoft provides CSV template files for each of the common import types. The columns in each file match the data fields in the Add/Edit Import/Export page for the specific import, as shown below. You can download these files and add your own data for use in the import tool.

Example .csv import template files:

The LearnerImport.csv template contains learner specific data columns.

The GroupRequirementImport.csv template contains data columns for group assignments.

In all of the supplied template files, row 1 contains the name of the import type. You can remove this row or change the name to meet your needs.

Row 2 contains the column headers for the data fields. You can change the name in the header rows if your site uses different labels for the field names.

Note: While you can create your own import files, we highly recommend using the provided template files. The template files are designed to closely match the default fields in each import type, and may help troubleshoot the import if errors occur.