Resend the Welcome and Reminder Emails

You can resend the welcome email and reminder emails to individual users at any time. The email provides the user name, a temporary password, and a link to your site.

Note: You can also send the welcome email and reminder emails to all users who have not yet signed into Percipio. For instructions, see Engagement and Notifications > Email campaigns.
  1. On the User List page, locate the user to whom you want to send the email.
  2. In the Actions column, click the More actions icon More actions button, three vertical dots, then click the Edit icon edit icon, blue pencil.
  3. On the Edit User page, click the Resend Welcome email link.

    4. The email sends immediately. If in a few days the learner does not sign in within a few days, additional reminder emails are sent until sign-in occurs, or a total of six emails are delivered.

Important information about the welcome and reminder emails

  • The date and time are based on your local system settings, not the recipients' settings.
  • The welcome email contains sign in instructions and a link to your Percipio site.
  • The learner must have a status of active and a valid email address included in the profile to receive the welcome email.
  • Your welcome email settings determine if the learner receives the welcome and reminder emails series or a single welcome email.
  • If you scheduled a single welcome email to be sent while uploading users, you can cancel the email by clearing the option prior to the scheduled send date.