Reset My Password

Percipio has multiple ways to reset your password if you forget it. To start:

  1. On the login page, enter your email or login name, then select Next.
  2. Select Get password help.

    Screenshot of login page. Under the password field there is a "Get password help" button

  3. At this point, your instruction may vary depending on how your administrators set up Percipio.

    • If you do not have an email address or security questions associated with your account, you must contact the admin at your company for help in resetting your password.
    • If you have an email address associated with your account, enter it and select Send. Percipio sends you an email with instructions on resetting your password.
    • If you previously set up security questions and answers on your My Settings page:
      1. Select Alternatively, get password using security questions.
      2. Answer your security questions, then select Submit.
      3. Enter a new password and then re-enter it to confirm it.

        Screenshot of the change password page. Fields for new password, and confirm new password.

      4. Select Change password.
Note: You are allowed 10 password attempts before Percipio locks you out of your account. If you are locked out, contact your Site Admin.

Password requirements

When you create a password, it must be at least 8 characters long and consist of 3 of the following 4 types of characters:

  • Lower case letters (a-z)
  • Upper case letters (A-Z)
  • Numbers (0-9)
  • Special characters (for example, !@#$%^&* )