System Updates

Skillsoft wants to ensure you get all software updates in a timely manner with minimal impact to you and your users. We have identified regular maintenance times so you can plan your programs accordingly. We also provide special times to accommodate other situations.

Maintenance Times for Percipio

  • Standard Maintenance: This is scheduled weekly for system regular upgrades, repairs, patches etc. on:

    Sundays: From 1-3 PM EST

    If the maintenance window needs to be longer, or if the hours are longer than the scheduled time, hosting sends an email to the Server Down Distribution list in advance. This list is comprised of clients who have requested (through their Customer Success Manager) that they be notified when the site is down for any abnormal length of time. The support team is also on this list so that they may be equipped to handle customer inquiries regarding these unscheduled downtimes.

  • Release deployment: Additional to maintenance windows, sprints releases occur every two weeks. During a Sprint deployment, service disruptions may occur. Skillsoft agrees to notify Customer both in advance and upon release of any major release or new features, including their details.
  • Special Maintenance Windows: This is additional downtime in excess of the Standard Maintenance. Notification for these events will be provided 14 days in advance to customer’s contact on record. During the Special Maintenance Window, customer sees a web page stating: “We apologize for this service interruption; your system is currently unavailable for maintenance. Please check back (time will be specified).”

Maintenance Times for Other Products

  • Standard Maintenance: This is scheduled weekly for system regular upgrades, repairs, patches etc. on:

    Sundays: 1:00 – 3:00 PM EST

    Wednesdays: 12:00 – 2:00 AM EST

    Wednesday from 9 PM – 12 AM CET (for EMEA customers only)

    Wednesdays: 1:00 – 2:00 PM EST (for APAC customers only)

    If the maintenance window needs to be longer, or if the hours are longer than the scheduled time, hosting sends an email to the Server Down Distribution list in advance, and such occurrences must be due to an emergency. This list is comprised of clients who have requested (through their Customer Success Manager) that they be notified when the site is down for any abnormal length of time. The support team is also on this list so that they may be equipped to handle customer inquiries regarding these unscheduled downtimes.

    If it is known in advance that a scheduled maintenance will run longer than scheduled, the extranet team makes that known to the Server Down Distribution list

  • Special Maintenance Windows: This is additional downtime in excess of the Standard Maintenance. Notification for these events will be provided 14 days in advance to customer’s contact on record. During the Special Maintenance Window, customer sees a web page stating: “We apologize for this service interruption; your system is currently unavailable for maintenance. Please check back (time will be specified).”

.