Retire a Custom Journey

You can retire a custom journey if it is no longer relevant to your organization.

Note: Once you retire a journey, you cannot reactivate it or copy it.

Tips before retiring a journey

You can retire a journey that is in a status of: Published or Unpublished changes. Review the impacts below when you retire a journey.

  • Retiring a journey with learners in progress: If you retire a journey when users are in progress:
    • Individual learning activity is retained in the Learner Activity page.
    • The journey shows as Started in Learner Activity, but can no longer be accessed.
    • Reports retain journey completion status for each learner.
  • Retiring a journey when all learners are complete: If you retire a journey and all learners are complete:
    • Individual learning activity is retained in the Learner Activity page.
    • The journey shows as Completed in Learner Activity, but can no longer be accessed.
    • Reports retain journey completion status for each learner.

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To retire an existing journey

  1. From the Admin menu, click Content then Journeys. The Custom Journey page displays.
  2. Locate the journey from the list.
  3. In the Actions column, click More actions button, three vertical dots > The Retire button, a folder with a down arrow on it Retire. The journey gets immediately retired and cannot be unretired.
IMPORTANT: There is no confirmation message; once you select Retire, the journey is retired immediately.