Last Updated: May 25, 2018
Important information and who we are
Our products and services
The data we collect about you
How is your personal data collected?
How we use your personal data
Disclosures of your personal data
Your legal rights
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at Section 11 to understand the meaning of some of the terms used in this privacy notice.
This privacy notice aims to give you information on how Skillsoft Corporation collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, sign-up for a trial of our products or services, or take part in a webinar.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Skillsoft Corporation is the entity that is the controller and responsible for the websites located at Skillsoft.com, SumTotalSystems.com, and Vodeclic.com.
We have appointed a data protection officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your rights in your personal data, please contact the Data Protection Officer using the details set out below.
Unlike our websites, most of the products and services of Skillsoft, SumTotal, and Vodeclic – as listed below – are intended for use by our business customers (“Skillsoft Business Services”), and your use of them is administered by your company.
|Skillsoft Business Services|
|Academy (Compliance)||Core HR (HRMS)|
|E-Delivery||Growth Edition (Maestro)|
In such cases, authorized personnel at your company may have access to your personal information processed by these Skillsoft Business Services, and your company may have policies applicable to your use of them. Skillsoft is not responsible for our business customers’ policies and practices related to data privacy and security, which may be different from this privacy notice and any applicable notice provide by our business customers.
Please contact us: via e-mail at firstname.lastname@example.org, by telephone at (866) 754-5435, or by mail to: Skillsoft Corporation, Attn: Legal Department, 300 Innovative Way, Suite 201, Nashua, New Hampshire 03062, U.S.A. with any general questions about our websites.
Our full details are:
|Full name of legal entity:||Skillsoft Corporation|
|Name or title of DPO:||Data Protection Officer|
300 Innovative Way, Suite 201,
Nashua, New Hampshire 03062, U.S.A.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
This version was last updated on March 19, 2018. The data protection laws in the EU, as well as the UK, will change on 25 May 2018. Although this privacy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) until May 2018 as we are still working towards getting our systems ready for some of these changes.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
As noted in Section 2 (above), if your company is administering your use of a Skillsoft Business Service, please contact your company with any privacy questions related to the personal information processed in connection with that Skillsoft Business Service.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending our or third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by updating your email preferences.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To register you as a new customer or contact||
||Performance of a contract with you|
To manage our relationship with you which will include:
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||
||Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||
||Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||
||Necessary for our legitimate interests (to develop our products/services and grow our business)|
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established an Email Preference Center where you can view and make certain decisions about your personal data use OR the following personal data control mechanisms:
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased products or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside the Skillsoft group of companies for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by checking or unchecking relevant boxes to adjust your marketing preferences or by following the “Unsubscribe” links on any marketing message sent to you.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of [a product/service purchase, warranty registration, product/service experience or other transactions].
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We share your personal data within the Skillsoft Group. This will involve transferring your data outside the European Economic Area (EEA).
We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are binding company policies.
Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will necessarily involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by using specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
In 2015, Skillsoft certified that it adhered to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program please visit: http://www.export.gov/safeharbor/. Although the U.S.-E.U. Safe Harbor framework is no longer considered a valid data transfer mechanism in the European Union, Skillsoft continues to comply with the relevant principles of the its framework and will certify compliance with its successor privacy protection framework by or before the end of the 2018 calendar year.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How Long Will You Use My Personal Data For?
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see “Request erasure” in the Glossary at Section 11 below for further information.
In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights set out above, please fill-out our form for Personal information requests.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these or other legitimate circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests.
Finally, we can only act on requests related to the personal information we have collected through our websites. If you are using any of our Skillsoft Business Services, please contact your company with any questions or requests related to your personal information. That said, if we cannot process your request, we will explain the reason(s) why. For example, a request might impact the rights of another person or company.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Other companies in the Skillsoft Group include the following entities and providing the following services:
300 Innovative Way, Suite 201
Nashua, NH 03062
|Skillsoft Business Services; Sales & Marketing|
|Skillsoft UK Limited||
Compass House, 2nd Floor
207-215 London Road
|Sales & Marketing|
|Skillsoft Canada, Ltd.||
20 Knowledge Park Drive
Fredericton,NB E3C 2P5
Support for Skillsoft Business Services
SumTotal Systems, LLC
300 Innovative Way
Nashua, NH 03062
|SumTotal Business Services|
|SumTotal Systems India, LLC||
7th Floor, Maximus Towers
Building 2B, Mindspace
Raheja IT Park
Telangana - 500081 India
|Support for SumTotal Business Services)|
102-116, rue Victor Hugo
|Vodeclic Business Services|
External third parties are limited to Google, LinkedIn, Marketo, and Salesforce.com as described at further described in Section 4 (above).
You have the right to: