A course's completion status is checked when results are posted to the Skillport database. This typically occurs when a learner finishes a session and closes a course. The learner's results are compared to the course's completion criteria to determine the course's completion status. A course is either COMPLETE (the learner has met the criteria) or STARTED (the learner has started the course but not yet met the criteria).
You can define company-wide and course-specific completion criteria.
Completion Criteria Settings
You can configure the following completion criteria settings:
- Minimum Score: The numeric score the learner must meet or exceed to complete a course.
Note: SkillSims ignore all completion criteria except Minimum Score. Even if you set "Content Visitation mode" to ONLY, SkillSims can only be completed by meeting the specified minimum score.
- Scoring Model: The logic to apply when determining completion. There are 2 scoring models:
- Lesson Scoring: In order for the learner to complete the course, each lesson test must have a high score that meets or exceeds the value specified for Minimum Score.
- Course Scoring: In order for the learner to complete the course, the average of all lesson test scores must meet or exceed the value specified for Minimum Score Tests that have not been attempted are scored as 0.
As an example, assume you set Minimum Score to 80. A learner takes a course with 5 lessons and scores 100% on the first 4 lessons, but she doesn't attempt the last lesson test. If lesson scoring is being used, the course is considered incomplete because the learner did not get at least 80% on all lesson tests. However, if course scoring is being used, the course is marked as complete because the average of all lesson tests (100+100+100+100+0)/5 = 80, which meets the value specified for Minimum Score.
- Require users to complete all tests by answering all questions in each test:
- For Legacy courses, this option only applies when using course scoring. This is because all tests are required by default for Legacy courses using lesson scoring.
- For CCA courses, this option applies when using either lesson scoring or course scoring. If you select this option, all questions must be answered in all tests in order to complete a course.
- Content Visitation mode: Content Visitation mode means that the user must page through all course topics. You can specify one of the following:
- NO: Content Visitation mode is ignored. Users must satisfy the Scoring Model criteria.
- AND: Users must satisfy the Scoring Model criteria AND must page through all topics.
- OR: Users can satisfy the Scoring Model criteria OR page through all topics, whichever comes first.
- ONLY: The Scoring Model criteria are ignored. Users must page through all topics.
If the course cannot be completed because there are no assessments or because of passive content, do not specify "AND" or "NO."
Note: After you make changes to completion criteria, you must call Skillsoft Technical Support and request that your Skillport database be re-summarized. This updates the completion criteria, updates the summary data for all applicable courses, and reevaluates learners' completion status on all applicable courses based on the new criteria.
However, if you do not want the changes to the completion criteria to affect learners who have already completed affected courses (based on the old completion criteria), first you must 1) freeze existing completions of the courses (described below), and then 2) request that Skillsoft Technical Support re-summarize your Skillport database. Once this is done, you can change the completion criteria. You cannot freeze existing completions and change completion criteria at the same time.
Freezing Completions of Courses
If you select the Mark completed courses as Frozen check box and then click Submit, any existing completions of courses are marked to permanently maintain their status of COMPLETE once your Skillport database is re-summarized. You should "freeze existing completions" if you intend to change the completion criteria of courses (for example, by raising or lowering the minimum score), but you do not want the changes to impact users who have already completed affected courses based on the old criteria.
Freezing existing completions is a permanent action. In other words, if you later disable the option (by clearing the check box), all completions that have been frozen remain that way.
If you do not freeze existing completions, when Skillsoft Technical Support re-summarizes your database, all existing completions are reevaluated based on the new criteria. This can result in the completion status changing from COMPLETE to STARTED for some learners.
As an example, consider the following scenario:
- You set the company-wide completion criteria as follows:
- Minimum Score = 75
- Scoring Model = Course Scoring
- Content Visitation mode = NO
- Mark completed courses as Frozen = disabled (not checked)
- Learner A ends a course session for Course X, and a score of 80 is reported to Skillport. The course is marked as COMPLETE based on the defined criteria.
- You change the value for Minimum Score to 85 and have Skillsoft Technical Support re-summarize your database.
- When the database is re-summarized, the completion status for Course X is reevaluated based on the new criteria. Learner A's score does not meet the minimum score, so her course completion status is changed to STARTED.
- You change the value for Minimum Score back to 75 and have Skillsoft Technical Support re-summarize your database.
- When the database is re-summarized, the completion status for Course X is reevaluated based on the new criteria. Learner A's score exceeds the minimum score, so her course completion status is changed to COMPLETE.
- You set Mark completed courses as Frozen, click Submit, and have Skillsoft Technical Support re-summarize your database.
- When the database is re-summarized, Learner A's completion of the course is frozen, that is, it is permanently marked as COMPLETE.
- You change the value for Minimum Score to 90 and have Skillsoft Technical Support re-summarize your database.
- When the database is re-summarized, even though Learner A's score does not meet the new completion criteria, her completion status remains unchanged because her completion for Course X has been frozen.