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Note: After you make changes to completion criteria, you must call Skillsoft Technical Support and request that your Skillport database be re-summarized. This updates the completion criteria, updates the summary data for all applicable courses, and reevaluates learners' completion status on all applicable courses based on the new criteria.
However, if you do not want to affect learners who have already completed affected courses (based on the old completion criteria), prior to changing the completion criteria you must 1) preserve existing completions of the courses, and 2) request that Skillsoft Technical Support re-summarize your Skillport database. Once this is done, you can change the completion criteria. You cannot preserve existing completions and change completion criteria at the same time.
The exception to the above is when you make a change to only the Allow Multiple Completions option. In this case, you do not need to have Skillsoft Technical Support re-summarize your database.