Reset Course Test Attempts

You can reset a course when a user has reached the maximum number of test attempts specified in the course completion criteria. The user must have the course reset to take the test again. You can also reset a course that is assigned to a demographic group.

To reset a course test attempt for a user

1. Click Users > Test Attempt Reset on the navigation bar.

   The Test Attempt Reset page displays.

2. To search for the user by Last Name, enter the first letter(s) of the last name.

   Or, use the drop-down menu to select a different search criteria.

3. Click Find. A list of users matching your search criteria displays.
4. Click the desired user name from the list. A list of courses requiring a reset are displayed.
5. Click the Action check box next to the course you want to reset.
6. In the Test Attempt Reset dialog box:
   1. Review the course information.
   2. If desired, add a Note.
   3. Click Save.

To reset a course test attempt for a demographic group

1. Click Demographic Groups > Test Attempt Reset on the navigation bar.

   The Test Attempt Reset page displays.

2. In Course, select the learning plan assignment you want to reset.
3. If desired, select additional demographic criteria.
4. Click Submit.
5. Click the Action check box next to the course you want to reset.
6. In the Test Attempt Reset dialog box:
   1. Review the course information.
   2. If desired, add a Note.
   3. Click Save.