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Request Approval for a Course Restart

If a maximum number of course test attempts has been specified as completion criteria for a course, and you attempt to take the course test after you have reached the maximum limit, a message displays that you have reached the maximum number of test attempts. To take the test again, you can request a course restart.

Note: Course restart requests are only available for courses assigned to you by your manager or administrator.

To request a course restart

  1. Click View Learning Plan at the top of the page.
  2. Click the Assigned Learning tab.
  3. Locate the assigned course for which you want to request a restart.
  4. Click More Actions below the course's title, and then select Request Approval for Restart from the menu.
  5. In Note for Approval Manager, enter a note describing the reason for the restart request.
  6. If available, and if you want to send an email notifying someone of the request, do one or both of the following:
    • Select the approval manager to whom to send the email.
    • Enter the email address of another individual to whom to send the email.
  7. Click Send.

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