|
|
|
This topic provides information on most of the Skillport events that can trigger notification emails. All of the events discussed here are shown on the Notification Management page.
The recipients of an email are determined by the variables specified in the recipient fields (the To, Cc, and Bcc fields) in the assigned template. For information on the available variables for each template, see Variables.
Note: There are also a few emails that are not available on the Notification Management page because you cannot customize their contents; for information on these, see Non-Customizable Emails.
Development plans:
Learning events:
Ad Hoc Email to a Course Watch List: An administrator with rights to a course's watch list manually sends an email to the members via the View Course page.
Approval for Enrollment Request by Learner: A learner requests approval to enroll in an ILT course.
Course Activated: An ILT course is activated.
Course Removal: An ILT course is deactivated or deleted.
Course Updated: Any attribute of an ILT course is updated.
Enrollment Request Approved by Administrator: An ILT administrator who has administrator rights to the session—instead of an approval manager or the session's session approver—approves a learner's request for enrollment. A template assigned to this event can be sent to the learner's approval manager and the session's session approver.
Enrollment Request Approved by Administrator/Approver: An ILT administrator who has administrator rights to the session, an approval manager, or the session's session approver approves a learner's request for enrollment. A template assigned to this event can be sent to the learner whose request was approved.
Enrollment Request Awaiting Approval: A number of days pass since an approver (the learner's approval manager and/or the session's session approver) was notified of the learner's request to enroll, but the request has not yet been granted or denied. This event triggers an email after the number of days specified in the Approval Reminder Relative Date setting on the Site Settings ILT page.
Enrollment Request by Learner: Both the approval manager and a session approver must approve a learner's enrollment in an ILT course, and only one has done so. This event triggers an email after the number of days specified in the Approval Reminder Relative Date setting on the Site Settings ILT page.
Enrollment Request Denied by Administrator: An ILT administrator who has administrator rights to the session—instead of an approval manager or the session's session approver—denies the learner's request to enroll. A template assigned to this event can be sent to the learner's approval manager and the session's session approver.
Enrollment Request Denied by Administrator/Approver: An ILT administrator who has administrator rights to the session or an approver (the learner's approval manager and/or the session's session approver) denies the learner's request to enroll. A template assigned to this event can be sent to the learner whose request was denied.
Enrollment Status Change Notification: A learner's enrollment status in a session is changed.
Enrollment Withdrawal Notification: An ILT administrator who has administrator rights to the session or the session's instructor withdraws a learner from a session.
Instructor Change Notification: An instructor for a session is changed.
Notify All Enrolled and Waitlisted Learners in a Session: An administrator who has administrator rights to a session's enrolled and waitlisted learners manually emails those learners via the View Session page.
Request for Enrollment Expired: A learner's request to enroll in a session expires because it was not granted or denied in a specified number of days. This event triggers an email after the number of days specified in the Approval Expires Relative Date setting on the Site Settings ILT page.
Session Cancelled: A session is cancelled.
Session Closed: A session is closed to additional enrollments. A template assigned to this event can be sent to the learners for whom enrollment requests are still pending approval, the approval managers for those learners, the learners on the session's wait list, and the session's session approver.
Session Closed - Roster Listing: A session is closed to additional enrollments. A template assigned to this event can be sent to the session's instructor and session administrators.
Session Confirmed: A session is confirmed.
Session Created: A session is created.
Session Deleted: A session is deleted.
Session Enrollment Limit: The session's enrollment has 1) reached minimum capacity, or 2) reached maximum capacity. Note that the first condition (the session's enrollment has reached minimum capacity) is determined by the session's enrollment and the value specified in the Minimum Session Threshold setting setting on the Site Settings ILT page.
Session Re-opened for Enrollment: The session is reopened for enrollments.
Session Seats Become Available - Watch List: The following criteria has been met: Session is at or over maximum capacity, one or more withdrawals has occurred (taking it below capacity), and its parent course has a watch list.
Session Updated: Any attribute of a session is updated.
Note for Learning Program Enrollment: If you click No when enrolling a group in a Learning Program, therefore deactivating the Learning Program notification email, users later added to the enrolled group will not receive the notification email.
Enrollment Approval by Manager: An approval manager or administrator approves a learner's request to enroll in a learning program.
Enrollment Approval Request: A learner requests approval to enroll in a learning program.
Enrollment Denial - Automated to Learner: A learner's request to enroll in a learning program is automatically denied because it was not handled by an approver within a specified number of days (by default, 8).
Enrollment Denial - Automated to Manager: A learner's request to enroll in a learning program is automatically denied because it was not handled by an approver within a specified number of days (by default, 8).
Enrollment Request Denied by Manager: An approval manager or administrator denies a learner's request to enroll in a learning program.
Learner Withdrawal: An administrator withdraws a learner or a group in which the learner is a member from a learning program.
If you activate emails for this event, after you withdraw a user or group from a learning program (using either the User Management page or the Enrollments and Waivers page), you are prompted to choose whether to send a notification email.
Learner Enrollment Request Withdrawal: A learner withdraws his or her request to enroll in a learning program.
Learning Program Enrollment: An administrator enrolls a learner or a group in a learning program, or an administrator approves a learner's request to enroll in a learning program.
If you activate emails for this event, after you enroll a user or group in a learning program (using either the User Management page or the Enrollments and Waivers page), you are prompted to choose whether to send a notification email.
Learning Program Status Change: An administrator withdraws a group from a learning program, and a learner in that group previously requested approval to enroll as an individual in that learning program. This event also triggers the Pending Approval - Learner Reminder event.
Pending Approval - Learner Reminder: A specified number of days (by default, 5) pass since a learner's approval manager was notified to approve or deny the learner's request to enroll in a learning program.
Pending Approval - Manager Reminder: A specified number of days (by default, 5) pass since an approval manager was notified to approve or deny a learner's request to enroll in a learning program.
Completion of Course: A learner completes a course in his learning plan.
Learner Personal Reminder: A learner's personal reminder for taking a learning plan course is triggered.
Learner's Learning Plan Assignment Updated by Administrator: An administrator adds, updates, or removes a learning plan assignment.
If you activate emails for this event, the Preview Email Template dialog box displays after you save a change to a user's or group's learning plan assignments. This allows you to choose whether to send a notification email regarding the change.
Note: If the due date for the assignment is set to Period after assignment, the email notification to the learner will not include the due date.
Overdue Notice to Administrator: The due date of an asset assigned to a learner's learning plan by an administrator has passed. By default, this event triggers an email when the asset becomes overdue and, thereafter, every 7 days.
Overdue Notice to User: The due date of an asset assigned to a learner's learning plan by an administrator passes. By default, this event triggers an email when the asset becomes overdue and every 7 days thereafter.
Pending Due Notice: The due date of an asset assigned to a learner's learning plan by an administrator is approaching. This notice is sent to the managers, not the learners. By default, this event triggers an email 14 days before the date due, and weekly thereafter. If you prefer to change this date, contact your Skillsoft team for assistance.
User Reminder for Administrator-assigned Courses: A learner's reminder for taking a Learning Plan course, which was set by the administrator who assigned the asset, is triggered.
Waiver Approval Request by Learner: A learner requests a waiver for a course in Learning Plan.
Waiver Request Approved by Manager: An approval manager or administrator approves a learner's waiver request for a Learning Plan assignment.
Waiver Request Denied by Manager: An approval manager or administrator denies a learner's waiver request for a Learning Plan assignment.
Waiver Revoked by Manager: An approval manager or administrator revokes a waiver for a learner's Learning Plan assignment.
Note: If you activate the emails sent due to Learning Plan-related events, be sure to set the Allow Learning Plan Reminders setting to Yes. This setting exposes the reminder-related settings in the Learning Plan dialog boxes.
Also be aware that neither changes to learner's Development Plan folders nor changes to learning events in Learning Plan trigger any of the Learning Plan emails described above.
Preview Template: An administrator previews an email template (by clicking the Preview button) and sends the example email to herself and/or other recipients.
Ad-hoc Email: An administrator sends an email to a selection of users and/or groups via the Send Email page. If you deactivate emails for this event, the controls on that page are disabled to prevent users from sending emails using it.
Approval Manager Deletion: The approval manager assigned to a learner is deleted.
If you activate emails for this event, the "Approval Manager Change" check box is enabled on the Edit User dialog box when you delete the approval manager, which means you can choose at that time whether to send the notification email (by selecting or clearing the check box).
Approval Manager Updated: A learner's assigned approval manager is changed.
If you activate emails for this event, the "Send approval manager email to updated user" check box is enabled on the Batch Add/Update page and the "Approval Manager Change" check box is enabled on the Edit User dialog box when you change the approval manager, which means you can choose at that time whether to send the notification email (by selecting or clearing the check box).
New User Notification: An administrator creates a new user manually or via the Batch Add/Update page; or a learner self-registers, and approval by an administrator is not required because the user has an allowed email suffix (specified on the Self-Registration page).
If you activate emails for this event, the "Send Welcome email" check box is enabled in the New User dialog box and on the Batch Add/Update page, which means you can choose at that time whether to send the notification email (by selecting or clearing the check box).
Self-registration Approved by Administrator: An administrator approves a learner's request to self-register as a Skillport user.
Self-registration Confirmation: A learner self-registers as a Skillport user, but it must be approved by an administrator.
Self-registration Denied by Administrator: An administrator denies a learner's request to self-register as a Skillport user.
Development Plan