User Metrics

The User Metrics page is where you will see specific details about your learners' and coaches' engagement and what stage they are at in the experience. User Metrics is split up into three pages:

On each of the pages:

  • You can search by name or email to find a user.
  • You see different tabs for users in each stage of their experience.
  • The All tab shows all users no matter what stage they are in.
  • You can select Export, to export the data you are viewing. You are then able to select specific groups of learners or specific columns of the table to export.

User Metrics - Learners

Select the different tabs across the top to see a list of learners in each stage: Onboarding, Steady State, Remeasurement, Paused, Deactivated, Completed. Selecting a learner's name takes you to their Learner profile.

You can select Filter to adjust by learner launch date and groups.

In the table, you will see columns for:

  • Name: The name of the learner.
  • Email: The learner's email.
  • Date Launched: The date the learner gained access to the platform.
  • First Log In: The first time the learner logged-in to the platform.
  • Profile: Shows whether the learner has set up their profile yet.
  • Self Assessment: Shows whether the learner has completed their self assessment yet.
  • 360° Invited: Number of people the learner has invited to complete the 360° assessment vs how many of those people have completed it.
  • 360° Completed: Shows whether all of the people the learner has invited to complete the 360° assessment have either completed it or have been removed.
  • Survey: Shows whether the learner has completed the NPS survey.
  • Coach assigned: The coach that the learner is assigned to during onboarding.
  • Coach name: The name of the coach a learner has during their coaching experience.
  • Coach changed: Shows whether the learners coach has ever switched.
  • Engagement End Date: The date when the learner's engagement expires. The learner can still access the platform after this date but no longer has communication with coaches.
  • # of Session Completed: The total number of sessions with a coach that the learner has completed.
  • # of Session Remaining: The number of sessions a learner has left before the end of their engagement.
  • # late cancels: How many times a learner has canceled a session within 24 hours of it taking place.
  • # Manger Sessions Complete: The number of sessions that a learner has completed where a manager also attended the session.
  • Date of last session: The date of the learner's last session with a coach.
  • Date of next session: The date of the next scheduled session the learner has.
  • Average session rating/Avg Session Rating (out of 5): At the end of a session, the learner gives a rating of 1-5 for that session. This column shows the average rating that learner has given to all sessions they have completed.
  • Total session rating: The number of session ratings the learner has inputted.
  • Coaching Plan: Shows whether the learner has a coaching plan or not.
  • Manager Feedback CP: Shows whether the learner has been invited by their manager to give feedback on their coaching plan.
  • # of Focus Areas: The number of areas that a learner is trying to improve upon during their coaching engagement.
  • Focus Area: The focus areas chosen by the learner.
  • Remeasurement opened: Shows whether the learner is able to start with remeasurement tasks yet.
  • Remeasurement completed: Shows whether a learner has completed all of their remeasurement tasks.
  • Goal completion percentage: During remeasurement, the learner answers whether they have completed the goals they set for themself. This column shows what percent of the goals they accomplished throughout their coaching experience.
  • NPS: Shows whether the learner has completed the NPS survey.
  • Admin Notes: Shows any notes made by an administrator about that learner.
  • Last Date Late Cancel: The date of the last time the learner canceled a session within 24 hours.
  • Focus Areas Selected: Shows whether or not the learner has selected focus areas.
  • Coaching Plan Complete: Shows whether or not the learner has completed their coaching plan.
  • Self Remeasurement: Shows whether or not the learner has completed their self remeasurement.
  • 360 Remeasurement Completed: Shows whether or not the learner has completed the 360 remeasurement.
  • Goal Completion: Shows whether or not the learner has assessed if they have reached their goals.
  • Remeasurement Survey: Shows whether or not the learner has completed the remeasurement survey.
  • Impact Report Generated: Shows whether or not their data shows in the impact report.
  • Paused Date: The date that a learner was paused.
  • Date Unpause: The date that a learner regained access to the platform after being paused.
  • Date Deactivated: The date that a learner was deactivated from accessing the platform.
  • First Session Completed: The date of the learner's first session that they completed.
  • Engagement Extended Date: The date that the learners engagement was extended.

To deactivate a learner, select Actions , then Deactivate.

User Metrics - Skillsoft Coaches

This page shows a list of all Skillsoft coaches your organization has worked with, including their statistics for:

  • Number of clients vs total: Number of learners the coach is currently working with in your organization vs the total number of learners they have worked with in your organization.
  • Total Sessions: The total number of sessions the coach has taught within your organization.
  • Average Session Rating: The average rating given to the coach by their learners. Note that this rating only displays if multiple learners have given the coach a rating.
  • NPS: The coach's rating across all organizations.

Selecting a coach's name or Actions > View Coach Bio brings you to their coaching profile.

User Metrics - Organization Coaches

This page shows the engagement of your organization's coaches. Select the tabs across the top of the page to see which of your coaches are Active, Onboarding, Deactivated, or All coaches. Selecting a coach's name brings you to their coaching profile.

Select Actions , for any organization coach to:

  • View Coach Bio:Takes you to the coach's profile page.
  • Deactivate Coach: Deactivated coaches can no longer sign into the platform.
  • View Availability: Allows you to see the coach's calendar, including their working hours, available time slots, and scheduled sessions with learners.
  • Assign Learner: If you select assign learner, you will see a full list of learners. Select +, and then confirm to assign a learner to that coach.