About Logogram Characters

If your site uses logogram characters for languages such as Japanese, Chinese, or Korean, you must save your import file in the Unicode format.

To save a Unicode file

  1. Open the .csv file.
  2. Click File > Save As.
  3. Locate the file type drop down for your application and select Unicode Text (*.txt).
  4. Click Save.
  5. After you save the file, open it in a text editor such as Notepad or Notepad ++.
  6. Verify the following:
  • The Header row is not wrapping and contains no special characters (e.g. parentheses, double quotes, line feeds); if the header row looks incorrect, you can remove it from the file.
  • Logogram characters display as expected and are not displaying as question marks (“???”).
  • The data is tab separated.
  • The format is Unicode (Notepad++ or Notepad will show the file encoding in the UI).

See Upload and setup the File for information about the options to select when importing this file type.