Custom Content Error Messages

Error message	Reason/Solution
An error has occurred. Please check your file and try again.	Ensure your file is in the correct format, then try your upload again.
This field is required.	A required field is not completed. Complete the required field.
Invalid URL format.	The external link URL is incorrect. Re-enter the URL in the correct format.
Title must be unique.	The title already exists in Percipio. Enter a unique title.
Failed virus scan. Please check your file and try again.	Your file may be corrupt or contain a virus. Verify your file is safe for upload, then try to upload it again.
File type must be .png, .jpg, .jpeg, or .gif.	An unsupported image type was placed in the upload area. Select a supported image file type. For supported image types, see Single-file custom content.
File type must be .doc, .docx, .ppt, .pptx, .mp3, .mp4, or .mov.	An unsupported file type was placed in the upload area. Select a supported file type, then try your upload again.For supported file types, see Single-file custom content.
File type must be .zip.	An unsupported file package type was placed in the upload area. Select a supported package file, then try your upload again.. For supported package types, see Standards-based custom content.
File size must be less than 2 GB.	The file is too large. Review the file and ensure it is less than 2 GB, then try your upload again.
File size must be less than 2 GB and one of the following formats: .doc, .docx, .ppt, .pptx, .mp3, .mp4, or .mov.	The file is too large and the file type may be unsupported. Review the file to ensure it is less than 2 GB and one of the supported file types (for a complete list, see Single-file custom content), then try your upload again.
File size must be less than 1 GB and be in one of the following formats: .png, .jpg, .jpeg, or .gif.	The package is too large and the package type may be unsupported. Review the package and ensure it is less than 1 GB and one of the supported package types (for a complete list, see Standards-based custom content), then try your upload again.
File size must be less than 2 GB and be in one of the following formats: .png, .jpg, .jpeg, or .gif.	The image is too large and the image type may be unsupported. Review the image to ensure it is less than 300k and one of the supported file types (for a complete list, see Single-file custom content), then try your upload again.
A course already exists with the specified id	There is an error with version settings. Fix these settings and try the upload again.
Unable to import course into Rustici Engine because duplicate external package id and version id exists and Integration.Implementation.ShouldCreateNewPackageVersion returned false	There is an error with version settings. Fix these settings and try the upload again.
Specified zip does not contain a manifest.	There is an error with the manifest.Ensure your manifest file is in the zip package, then try your upload again.
Specified zip is invalid as it contains manifest in multiple folders at the same level. ({0} and 1})	There is an error with the manifest.Review your zip folder structure, then try your upload again.
No manifest could be found in the list of manifests for the specified zip.	There is an error with the manifest.Ensure your manifest file is in the zip package, then try your upload again.
There was an error opening the manifest file. Check that the file exists and that the ASP.NET user has the required permissions to read it.	There is an error with the manifest. Ensure your manifest file is in the zip package and that its permissions are set appropriately.
The manifest format was not recognized.	There is an error with the manifest. Ensure your manifest is in a standard format, then try your upload again.
Error opening file. Could not load manifest from-[path here] Possible causes of this problem include a bad file location or an invalid XML document (check for unencoded special XML characters such as & > <)	There is an error with the manifest.Check the path and XML document, then try your upload again.
The manifest is malformed, manifest node not found. Are you sure you selected the 'imsmanifest.xml' file?	There is an error with the manifest. Check your file, then try your upload again.
Manifest did not validate against schema.	There is an error with the manifest. Validate your manifest, then try your upload again.
ImportCourse failed: webPathToCourse is null	There is an error with the path. Review your files, then try your upload again.
Package web path given exceeds the maximum length of 500 characters. Path: {packageWebPath}	There is an error with the path. Ensure the web path is no more than 500 characters, then try your upload again.
Cannot import this {learning standard} package. Tin Can API functionality is not enabled/licensed by this installation	Learning standard must be one of the following: SCORM 1.1, SCORM 1.2, SCORM 2004 (2nd, 3rd, or 4th editions), or AICC.

Error message

Reason/Solution

An error has occurred. Please check your file and try again.

Ensure your file is in the correct format, then try your upload again.

This field is required.

A required field is not completed. Complete the required field.

Invalid URL format.

The external link URL is incorrect. Re-enter the URL in the correct format.

Title must be unique.

The title already exists in Percipio. Enter a unique title.

Failed virus scan. Please check your file and try again.

Your file may be corrupt or contain a virus. Verify your file is safe for upload, then try to upload it again.

File type must be .png, .jpg, .jpeg, or .gif.

An unsupported image type was placed in the upload area. Select a supported image file type. For supported image types, see Single-file custom content.

File type must be .doc, .docx, .ppt, .pptx, .mp3, .mp4, or .mov.

An unsupported file type was placed in the upload area. Select a supported file type, then try your upload again.For supported file types, see Single-file custom content.

File type must be .zip.

An unsupported file package type was placed in the upload area. Select a supported package file, then try your upload again.. For supported package types, see Standards-based custom content.

File size must be less than 2 GB.

The file is too large. Review the file and ensure it is less than 2 GB, then try your upload again.

File size must be less than 2 GB and one of the following formats: .doc, .docx, .ppt, .pptx, .mp3, .mp4, or .mov.

The file is too large and the file type may be unsupported. Review the file to ensure it is less than 2 GB and one of the supported file types (for a complete list, see Single-file custom content), then try your upload again.

File size must be less than 1 GB and be in one of the following formats: .png, .jpg, .jpeg, or .gif.

The package is too large and the package type may be unsupported. Review the package and ensure it is less than 1 GB and one of the supported package types (for a complete list, see Standards-based custom content), then try your upload again.

File size must be less than 2 GB and be in one of the following formats: .png, .jpg, .jpeg, or .gif.

The image is too large and the image type may be unsupported. Review the image to ensure it is less than 300k and one of the supported file types (for a complete list, see Single-file custom content), then try your upload again.

A course already exists with the specified id

There is an error with version settings. Fix these settings and try the upload again.

Unable to import course into Rustici Engine because duplicate external package id and version id exists and Integration.Implementation.ShouldCreateNewPackageVersion returned false

There is an error with version settings. Fix these settings and try the upload again.

Specified zip does not contain a manifest.

There is an error with the manifest.Ensure your manifest file is in the zip package, then try your upload again.

Specified zip is invalid as it contains manifest in multiple folders at the same level. ({0} and 1})

There is an error with the manifest.Review your zip folder structure, then try your upload again.

No manifest could be found in the list of manifests for the specified zip.

There is an error with the manifest.Ensure your manifest file is in the zip package, then try your upload again.

There was an error opening the manifest file. Check that the file exists and that the ASP.NET user has the required permissions to read it.

There is an error with the manifest. Ensure your manifest file is in the zip package and that its permissions are set appropriately.

The manifest format was not recognized.

There is an error with the manifest. Ensure your manifest is in a standard format, then try your upload again.

Error opening file. Could not load manifest from-[path here] Possible causes of this problem include a bad file location or an invalid XML document (check for unencoded special XML characters such as & > <)

There is an error with the manifest.Check the path and XML document, then try your upload again.

The manifest is malformed, manifest node not found. Are you sure you selected the 'imsmanifest.xml' file?

There is an error with the manifest.

Check your file, then try your upload again.

Manifest did not validate against schema.

There is an error with the manifest.

Validate your manifest, then try your upload again.

ImportCourse failed: webPathToCourse is null

There is an error with the path. Review your files, then try your upload again.

Package web path given exceeds the maximum length of 500 characters. Path: {packageWebPath}

There is an error with the path. Ensure the web path is no more than 500 characters, then try your upload again.

Cannot import this {learning standard} package. Tin Can API functionality is not enabled/licensed by this installation

Learning standard must be one of the following: SCORM 1.1, SCORM 1.2, SCORM 2004 (2nd, 3rd, or 4th editions), or AICC.