Communities Management

If you have the Communities feature turned on, learners can ask and respond to posts on the Community page. Designated users can create communities and invite others to participate.

Site admins, domain admins, learning admins, and custom roles can review and monitor all community activity across their organization.

Access and manage Community posts

To access the Communities Management page, from the Learning menu in the left navigation bar, select Communities Management.

From the Community Management page, you see a list of all posts that were reported. You can

  • View all reported post activity by date range.
  • View just reported post activity that has been reported within a specified date range.
  • Respond to entries that have been reported.

The columns you see in the Reported Entries tab are:

  • Community: The name of the community that contains the post that was reported.
  • Type: Whether the reported item was an initial post or a comment to a post.
  • Reason: The reason the learner made the report about the entry.
  • Reported on: The date the entry was reported by another learner.

The columns you see in the Report History tab are:

  • Community: The name of the community that contains the post that was reported.
  • Type: Whether the reported item was an initial post or a comment to a post.
  • Deleted / Dismissed Reason: The reason the admin responded to the report.
  • Deleted / Dismissed on: The date the entry the admin dismissed or deleted the entry.
  • Status: The status of the question or answer. If there is no status, the entry (question or answer) required no action. You may see one of the following three statuses:
    • Dismissed: The report was found to be invalid and dismissed. The entry remains in the Community, but the report indicator is removed.
    • Deletedd: The report was found to be valid and the entry removed from the Community.

Respond to a reported entry

If you are notified by email of a community entry that has been reported, you can address the report.

  1. From the Learning menu in the left navigation bar, select Communities Management or follow the link in the email.
  2. From the Communities Management page you can change the date range of the list and switch to the Reported entries tab.
  3. Select the eye icon to bring up the Action menu.
  4. Review the details, then select how you want to respond:
    • Dismiss report: Select this action if you feel the report is not valid and the entry should be kept. If you select this option, enter a reason why.
    • Delete post: Select this action if you feel the report is justified and the entry should be removed from the Community. If you select this entry, choose the reason why you are removing it.
  5. Confirm your action. Whatever you choose cannot be undone.