Engagement and Notifications

You typically define the Organization name during initial site set up. If you did not and nothing is specified, we recommend entering your company's name or a department name in the text field. This field cannot contain the following characters: : ; < > @ [ ] , " \ ( ) (colon, semi colon, greater than, less than, at symbol, square brackets, comma, quotation marks, backslash, and parentheses).

The Organization name can display in two places.

• As the default Menu category option when creating a custom area. You can edit how this displays in the Library.
• In Percipio generated email notifications. Use the following checkbox to control this.

  Use the Use the Organization Name to personalize emails coming from Percipio setting to control the display of your organization's name in Percipio-generated email subject lines, email body text, and From: fields. If you put this setting to On, you can increase learner engagement by providing better context in emails from Percipio.

  • (Default) On: Replaces "Percipio' with the name entered in the subject lines, body, and From: field for all Percipio-generated emails, including assignment, audience owner, Welcome, Re-engagement, and password reset emails.
  • Off: All emails include "Percipio" instead of an organization name.

Your organization uses single sign-on (SSO), but your users can sign into Percipio with the user name or email address provided when learners were added to Percipio. If you only want learners to sign in with your organization's SSO, disabling this setting omits user names from all email.

• (Default) On: Includes user names/email addresses in all Percipio email.
• Off: Omits user names/email addresses from email. Note that user names/email addresses are still in user accounts and can be used for sign in.

This controls the default language for the Percipio-generated emails. Emails are sent out in the selected language to those learners who have not signed in and selected a site language.

To set a default email template language

1. From the drop-down list, select the default language in which you want your emails sent.
2. Click Save email template language.

The Allow Percipio to collect email addresses if missing setting allows you to prompt users without an email address in their profile to provide their email address for the purpose of receiving Percipio communications such as live course and assignment reminders.

• (Default) On: Prompts users to add their email address the second time they sign into Percipio. The user can respond to the prompt in two ways:
  • The user can choose Ask me later, and the next time they login, Percipio prompts them again.
  • The user can select Don't show again, Percipio respects that and won't prompt them with the next login attempt.
• Off: Does not prompt users to add their email address. Learners can still add an email address from the My Profile page.

Users who are not associated with a license pool, and only have access to Percipio Compliance, are also prompted to add an email address.

If you purchased Career Journeys as an add-on, you have the option to send an email to only the learners who can access them. This email notifies the learner about what a Career Journey is, how to access it, and how to get the most out of it.

To send a Career Journey email:

1. Select the Career Journey from the list.
2. Select which audience population to include in the email. You have two options:
   • Limited eligible users: Select this option if you want to send an email to only those users who are new to the Career Journey or did not open a previous Career Journey email from at least 14 days prior. Users who received a Career Journey email within the last 14 days, do not receive this email.
   • All eligible users: Select this option if you want to send an email to all users.
3. Select Send Career Journeys email.

To view a sample Career Journey email, see Career Journey emails.

The Sending Welcome Emails to new users setting controls the type of Welcome and reminder emails that are sent when creating or editing users.

The setting choices are:

• Send full welcome email series to new users: All new users receive an initial welcome email. New users with access to at least one license pool can receive up to five additional reminder emails. This is the default setting. If a user does not access the site within a few days after receiving the initial welcome email, Percipio sends reminder emails until the user signs in.
  NOTE: Users with access only to compliance content do not receive reminder emails, only the initial welcome email.
• Send a welcome email to new users by default: Percipio sends a single welcome email to all users by default, without any follow-on reminder emails.
• Don't send by default: Percipio does not send any welcome emails by default. You choose whether or not to send a single welcome email at the time you are creating or editing a user.

The Email Template setting allows you to switch between the Percipio default email templates and custom email templates. If you choose Custom, you can customize the email subject line, header, pre-header, and introductory text. For more details, see Customize Welcome and Reminder Emails.

To see a sample welcome email, see Welcome emails.

The Sending Welcome Emails to existing users setting includes a Send Welcome emails button you can click to send email to existing users who have not yet signed in.

1. Click the Send Welcome emails button.
2. Choose either Send to all users who have not signed in or Send to selected audiences who have not signed in.
   1. If you chose the latter, notice that all audiences are selected by default. Click the checkmark, to unselect the audiences in the list who should not receive the welcome email. At this point, you may want to unselect the All Users audience to prevent everyone from getting welcome emails.
   2. Alternatively, click the checkmark, next to Select All to unselect all audiences then, select click the next to each audience who should receive the welcome email.
3. Click Send Welcome Emails. Percipio sends welcome emails to all users who have not yet signed in.

Re-engagement emails help drive your users back to Percipio to engage with the content. If your users do not access content for 30 days, Percipio sends a weekly email that includes new and recommended content. The recommendations are based upon a user's selected skills and whether they took a Skill Benchmark. If the learner took a Skill Benchmark more than 30 days previous, the email also contains a section reminding the learner to retake their benchmark to gauge their progress.. The weekly email stops when the user signs back into Percipio, or when the user does not access content for eight weeks, whichever comes first.

• (Default) On: Sends Re-engagement emails to learners who have not accessed content for 30 or more days.
• Off: Does not send Re-engagement emails. If this setting was on and you turn it off, Re-engagement emails stop immediately.

When this setting is turned on, learners can still opt out of these emails via their Account Information page or from the Unsubscribe link at the bottom of each email.

If you want to send re-engagement emails only to a specific groups of users:

1. Click Select Audience. By default all audiences are selected.
2. Unselect all audiences, then find the audience you want to target and select it. Or simply unselect just those audiences who shouldn't get the email.
3. Click Save audiences. Emails only go to those in that audience who have not accessed Percipio in the last 30 days.

The Email Template setting allows you to switch between the Percipio default email template and a custom email template. If you choose Custom, you can customize the email subject line, header, pre-header, and introductory text. For more details, see Customize Re-engagement Emails.

To see sample re-engagement emails, see Re-engagement Emails.

If your learners are active, and accessed Percipio content within the last 30 days, you can opt to send them a Recommendation email. When you enable Recommendation emails, Percipio sends a weekly, personalized email that includes new and recommended content as a reminder to continue learning. If the learner took a Skill Benchmark more than 30 days previous, the email also contains a section reminding the learner to retake their benchmark to gauge their progress.

• (Default) On: Sends Recommendation emails to active learners who accessed content in the last 30 days.
• Off: Does not send Recommendation emails. If this setting was on, and you turn it off, Recommendation emails stop immediately.

When this setting is turned on, learners can still opt out of these emails any time via their Account Information page or from the Unsubscribe link at the bottom of each email.

To see sample recommendation emails, see Recommendation emails.

By default, Percipio sends a monthly email that contains a link to the Skillsoft Content Status report to Percipio user roles that can access this report. The report shows the specific assets impacted so that you can update assignments, channels, journeys and content promotions as necessary.

• (Default) On: Enables monthly email alerting you about retiring assets due to be removed and assets being added.
• Off: Disables the email.

To see sample emails, see Retiring and Recently Added Content Emails.

You can license Skillsoft live courses, such as bootcamps and leadercamps. You can also configure your own live courses in Percipio. You can choose how learners get notified regarding live courses. The options include:

• Notifications for Skillsoft live courses: Percipio always sends email notifications for Skillsoft live courses. You cannot turn off the notifications, but you can configure how many email reminders learners receive when they are registered for a class. Learners receive the emails about Skillsoft live courses when the following happens:
  • Learner registers for or cancels a class
  • Learner joins a wait list
  • Administrator modifies or cancels a class the learner is registered or wait listed for
  • Administrator adds a class to a course that the learner has added to their playlist
  • The class is starting soon. You can choose whether the learner receives one email or three emails:
    • Send full reminder email series (3 emails): If selected, Percipio sends the first email 7 days prior to the start of the class, the second email 3 days prior to the start of the class, and the last email 1 day prior to the start of the class. Percipio does not send emails on weekends. If a class starts on a Monday, the learner only receives the first two emails.
    • Send a single reminder email: If selected, Percipio sends one email reminder 3 days prior to the start of the class.
• Notifications for Custom live courses: If you are using Live Course, instructor-led training you have the option to have Percipio send email notifications to learners and administrators. All notifications are either on or off.

  When you set this option to On:

  • Learners receive the emails about custom live courses when the following happens:

    • Learner registers for or cancels a class
    • Learner joins a wait list
    • Administrator modifies or cancels a class the learner is registered or wait listed for
    • Administrator adds a class to a course that the learner has added to their playlist
    • Administrator or manager approves or denies a registration request
    • The class is starting soon. You can choose whether the learner receives one email or three emails:
      • Send full reminder email series (3 emails): If selected, Percipio sends the first email 7 days prior to the start of the class, the second email 3 days prior to the start of the class, and the last email 1 day prior to the start of the class. Percipio does not send emails on weekends. If a class starts on a Monday, the learner only receives the first two emails.
      • Send a single reminder email: If selected, Percipio sends one email reminder 3 days prior to the start of the class.
  • Administrators receive emails when:
    • Learners register for a class that requires approval. This is a daily email; it is not a separate email for each request.
  • Approval Managers receive emails when:
    • Learners register for a class that requires approval by them. This is a daily email; it is not a separate email for each request.

To see sample emails, see Live Course emails.

Learners can earn Digital Badges upon completing select content items within Percipio. Enabling Digital Badges reduces your administrative efforts, increases adoption, and drives learner engagement within the organization.

You can offer Skillsoft Digital Badges for Skillsoft courses, tracks, and Aspire Journeys and you can create your own custom Digital Badges for custom tracks and journeys.

When you turn on Digital Badges, the following occurs:

• When a learner meets the completion criteria for an item, a badge automatically generates and displays on the learner's Digital Badge page.
• If a learner completed an item prior to Digital Badges being turned on, they can open the item and select Generate badge to claim their badge.
• By default, all Skillsoft badges earned are public. Learners can choose to make their badges private.
• Percipio admins with reporting privileges for the Learner Activity report can see which users earned badges even if the learner opts to make their badges private.
• When learners select a badge from the Percipio Digital Badge page, Accredible creates an account for them using the email address associated with their Percipio user account.

When you turn off Digital Badges after they were on, learners can still access their previously earned badges from Percipio by selecting them, but they cannot earn new badges.

Settings for Skillsoft Digital Badges:

• Allow learners to earn Digital Badges for course completions
  • (Default) On: Enables learners to earn badges for the completion of select courses within Percipio
  • Off: Disables badges for courses.

• Allow learners to earn Digital Badges for track completions
  • (Default) On: Enables learners to earn badges for the completion of tracks within Skillsoft Aspire Journeys
  • Off: Disables badges for tracks.

• Allow learners to earn Digital Badges for journey completions
  • (Default) On: Enables learners to earn badges for the completion of an entire Skillsoft Aspire Journey. This setting doesn't apply to custom journeys.
  • Off: Disables badges for journeys.

Settings for custom Digital Badges:

• Allow learners to earn Digital Badges for custom track completions
  • (Default) On: Turns on the ability to create custom digital badges and allows learners to earn badges for the completion of tracks within custom journeys.
  • Off: Disables badges for tracks.

• Allow learners to earn Digital Badges for custom journey completions
  • (Default) On: Turns on the ability to create custom digital badges and allows learners to earn badges for the completion of custom journeys.
  • Off: Disables badges for custom journeys.

Allowing learners to take badges with them

If you want to allow learners to access their earned Digital Badges if they leave your company for whatever reason, the learner must reset their password on their Accredible account and link an email address to it before they leave.

Digital Badges Notifications:

When you turn on Enable "Badge Earned" emails:

• Any learners who earned a Digital Badge receive up to two emails per week with their Digital Badge information.
• Site Admins receive a single email on the first Monday of each month with the total number of Digital Badges earned within the organization during the previous calendar month, plus a link to the Learner Activity report. Digital Badge data is also listed in the Executive report.
  Note: Course statuses in the Learner Activity report are irrespective of badge issuance dates. If a learner accesses a course during the date range specified but a badge was earned outside of that range, the report still includes a row for the course access/activity irrespective of when a badge was earned.

By default, this setting is set to On.

• (Default) On: Sends both the learner emails (up to two emails per week ) and admin emails (once monthly). 
• Off: Does not send either the learner or admin emails to your organization.

When this setting is turned on, learners can still opt out of these emails via their Account Information page or from the Unsubscribe link at the bottom of each email.

Drive retention with reinforcement push notifications. Learners tend to forget 90% of what they learn within the first month. Research proves that information presented over spaced intervals is learned and retained more easily and more effectively.

When you keep the Learning Reinforcement Notifications setting On, the following happens:

• When a learner completes a course that contains flashcards, they receive up to 2 push notifications over the next 30 days, starting on the Tuesday after the initial completion.
• The second notification comes out two weeks after the first notification.
• Each notification contains a link to the My Flashcards page in the Percipio Mobile app where the learner can test their retention.
• If the learner completes more than one course in a 30 day period, Percipio still sends only 2 total notifications in the 30 day period.
• 30 days after the learner stops completing courses, Percipio stops sending push notifications.

If you switch the Learning Reinforcement Notifications setting Off, learners receive no push notifications linking them to the My Flashcards page. Learners can still access the My Flashcard page from the profile drop down menu of the mobile app.

With learning goals, Percipio learners can set a weekly learning goal of 15, 30, 45, or 60 minutes, track progress, schedule learning time in their calendars, and receive encouraging reminders. A week starts on Monday and ends on Sunday. Learners can see learning goals from both the web and mobile devices.

There are two settings for learning goals:

• Allow users to optionally set a Learning Goal. The default is on. This allows learners to choose a weekly goal and track progress.
• Allow Percipio to send Learning Goal reminders to mobile app users through a push notification. The default is on. This enables push notification reminders, encouraging learners to keep up with their learning goal each week. In addition to this setting, learners also need to enable push notifications on their devices. If a learner hasn't finished their goal by Thursday, they receive the reminder.

  Some content cannot be tracked against a goal because Percipio can't track its duration. This mostly occurs for items that are linked outside of Percipio. If you launch an item that Percipio can't track, Percipio displays a message telling you that consuming this content won't count toward your weekly learning goal.

Improve learner engagement by enabling Mobile App promotions on the sign in page, in the footer of pages, and in Percipio-generated emails. The app allows on-the-go learning with a phone or tablet, plus includes additional features like offline play and voice control.

• (Default) On: Enables promotion of the Mobile App with links to the Apple App Store and Google Play.
• Off: Disables the Mobile App promotion.

Skillsoft courses are available with a Q&A tab, which allows learners to ask a question of your organization's Percipio community about the content covered in the course. Any learner can answer questions posed, view questions from other learners, and like questions and answers. Learners can also follow a course's Q&A and receive email notifications when activity occurs.

If any question or answer is flagged as inappropriate, site admins receive a summary notification the day after with all the items that were flagged as inappropriate. Admins can then follow the link in the email notification to go directly to the offending content to review and decide whether to remove it.

You can configure content curators, and content coordinators with permissions to also be able to review Q&A responses flagged as inappropriate. These roles do not get notified.

The settings available are:

Display Questions and Answers (Q&A) tab in the course player

• (Default) On: Shows the Q&A tab for all courses where Q&A is available.
• Off: Hides the Q&A tab on all courses.

Allow Q&A to send email notifications to learners (recommended)

• (Default) On: Shows the option within the Q&A tab that allows learners to follow the Q&A. If learners select to follow a course's Q&A, they receive email notifications when someone adds a question or answer. This setting also controls whether an administrator gets notified when someone flags a question or answer as inappropriate.
• Off: Hides the option to follow a Q&A and prevents Percipio from sending any email notifications to learners or admins.