Send a Single Welcome Email

The welcome email contains a link that automatically signs the learner into the Percipio site. The learner has up to 60 days to click the link before it expires. See Welcome Emails for important information about these emails.

You must enable single welcome emails prior to sending one. The default is a series of welcome and reminder emails.

To send a single welcome email

Note: Skillsoft recommends that you notify your learners to expect this Welcome email. Alerting your learners to this email can increase the number of users who sign in.
  1. On the User Management page, select New User.
  2. Enter the information for the user profile. See Create a New User for details.
  3. Select the Send the Welcome Email option.
  4. Select a date and time.
    Note: The date and time are based on your local system settings, not the email recipients' settings.
  5. Select Create.

You can send a welcome email to individual learners at any time even if they previously logged in. The email provides a one-time link that when clicked, automatically signs the learner into Percipio.

  1. On the User Management page, locate the learner to whom you want to send the email.
  2. From the Actions menu, select Edit.
  3. On the Edit User page, select the Send the Welcome Email option.
  4. Select a date and time.
    Note: The date and time are based on your local system settings, not the email recipients' settings.
  5. At the bottom of the page, select Update.
  1. From the User Management page, select Import.
  2. On the IMPORT tab, choose the file you want to import and select Open.
  3. Select Send bulk Welcome Emails.
  4. Select a date and time.
    Note: The date and time are based on your local system settings, not the email recipients' settings.
  5. Select Import.

To resend a single welcome email

You can resend a welcome email to individual learners at any time. The email provides a one-time link to your site. The learner has up to 60 days to click the link before it expires. To send a welcome email to all learners who have not yet signed into Percipio, see Engagement and Notifications > Email campaigns.

  1. On the User Management page, locate the user to whom you want to send the email.
  2. From the Actions menu, select Edit.
  3. On the Edit User page, select the Resend Welcome email link.

    4. The email sends immediately.

Important information about the Welcome email

  • The welcome email contains a link to your Percipio site that when clicked automatically signs the learner into Percipio. It is a one-time link. If a learner clicks that link a second time, the learner is prompted to sign into Percipio with the login credentials or via SSO.
  • The learner must have a status of active and a valid email address included in the profile to receive the welcome email.
  • If you scheduled a single welcome email to be sent while uploading users, you can cancel the email by unchecking the option prior to the scheduled send date.