Reset a User's Password

You can reset an individual users' password using the Edit User page. To reset passwords for multiple users, see Update Existing Users by Bulk Import.

1. From the left navigation bar, select Users > User Management. The User Management page displays.
2. Locate the user whose password you want to reset.
3. In the Actions column, select > Edit user. The Edit User page displays.
4. Enter a new password in the Password field..
5. Select Update.
6. Communicate the new password to the user.

There are settings available for you to enable learners to reset their own password without calling in for Support. Consider the following:

• Enable single sign on. When users can log in using their corporate credentials, they have fewer passwords to remember and it facilitates login.
• Prompt users without email on file to provide security questions and answers. This option allows learners who do not have an email address in their Percipio user profile to specify security questions and answers to use when they forget their password.
• Include the masked email address (e.g. m*****o@b****t.c**) for the user in the confirmation message when they request a password reset. This option shows learners their email address in a masked form when they request a password reset. Showing a masked email helps learners know what email address is associated with their Percipio user account and helps prevent calls to Support.
• Add login instructions. Login instructions show to learners on the login page above the login fields to help your learners log in successfully the first time.