Pulse Checks

Pulse checks are short surveys designed to help you periodically track growth. Your organization controls if you can complete pulse checks, the frequency of the pulse checks, and whether you can invite a manager to give feedback on pulse checks. Thus, experiences may vary.

You can take the following actions regarding pulse checks:

Complete a pulse check

When it is time for you to complete a pulse check, you receive an email and see it as a task on your AI Coach Home page.

  1. Open the pulse check either by clicking the link in the email or by selecting Start from the pulse check card on the AI Coach Home page.
  2. Answer the two questions about your performance in your role. Select Submit.
  3. Depending on your organization's settings, you see one of the two options:
    1. If your organization does not allow you to request manager feedback on pulse checks, you see the option Reflect on next steps with your coach. Select this button to begin a chat with your coach about your responses to your pulse check.
    2. If your organization allows you to request manager feedback, you see the option Request feedback from manager. When you select this option, you see the Request feedback page. Here, you can enter the name and email of your manager and send the feedback request. Note, you can only invite people within your organization's email domain.

Request feedback

If your organization allows it, you can request manager feedback on pulse checks. To request pulse check feedback at any time:

  1. From the left navigation, select Insights, then Request feedback.
  2. Navigate to the Pulse checks for ongoing feedback tab.
  3. Enter the name and email of your manager. The email you enter must be in your organization's email domain. If it is not, you receive an error when your try to send the request. Note, you cannot change the value in the relationship field. You must request feedback from a manager for pulse checks.
  4. Optionally, select Add another manager and fill in the required details.
  5. Select Send feedback request.

Manage feedback requests

After you send feedback requests to managers, you can check the status of the request and edit manager details. To do this:

  1. From the left navigation, select Insights, then Manage feedback.
  2. Navigate to the Pulse checks for ongoing feedback tab.
  3. Here, you see a table with the following columns:
    • Name: The name of your manager.
    • Email address: The email address you entered for your manager.
    • Request sent: The date you sent the feedback request.
    • Relationship: The relationship of the person to you. In this case, Manager.
    • Status: The status of the feedback request, either pending or received. Pending means the person has not yet provided feedback. Received means the person has already provided feedback.
    • Actions: In this column you have the option to Edit a person. If the manager has not yet provided feedback, you also have the option to Delete the request.

To add another manager, select Add manager.

View feedback

When your manager submits feedback on a pulse check, you receive an email notifying you to log into AI Coach to view your feedback.

You can view pulse check responses, including yours and your managers' (if applicable) at any time. To do this:

  1. From the left navigation, select Insights, then View results.
  2. Navigate to the Pulse checks tab.

On this page, you see all pulse check responses provided by you or your manager(s). To view past pulse check responses, locate the date of the past pulse check from the list and select it to expand the feedback responses.