Content Configuration

The Content Configuration feature provides a self-service option for adding non-instructional information to Skillsoft compliance courses. It also allows you to select only the topics from the Skillsoft compliance course that you want to show to learners. Easily add a text message, videos, or policy documents to a course without changing the original structure of the course, or the course number. Each course can have multiple configurations to serve different audiences and use cases.

After a course is configured, you can publish it directly from the Content Configuration page and then you must add it to a channel or journey and publish the channel or journey for the learner to be able to see it.

Compliance Note

Only customers who have Skillsoft Compliance Suite and manage their compliance content in Percipio can use this feature. If you manage your compliance courses in the Compliance platform, see these instructions for configuration.

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Access Content Configuration

Access the Content Configuration feature from the Percipio Compliance menu.

  1. Select Compliance > Content Configuration.
  2. Select Create Configuration.

Content Configuration List

The list you see shows only those courses you configured. For each course you see:

  • Configuration title: The title you gave the configuration. The icon to the left of the title indicates if you turned on Content Management when creating the configuration. You cannot turn off the feature once turned on.
  • Course Number: An alpha numeric identifier used by Skillsoft's ordering systems, catalog, etc.
  • Status: Indicates the status of the configuration. Status options include:
    • Draft means it has not yet been published and learners do not see it.
    • Published, Draft means that you published at some point and then made changes. Learners see the published version, but not your latest changes that are in draft.
    • Published means the configuration shows to learners.
  • Date modified: The date the configuration was last modified.

Actions you can take on configurations

After you create a configuration, you can take the following actions depending on the status of the configuration:

  • Edit: Select this option to edit any part of the configuration including title, content, and visibility. If you turned on Content Management when creating a configuration, you cannot turn it off through editing.
  • Preview Draft:Select this option to open the draft version of your configured course in the course player to see how learners will interact with it. Use the Player buttons to navigate through the information you included your configuration.
  • Publish Draft: Publishing the configured course makes it available so you can add it to a channel or journey. You must add it to a channel or journey for learners to be able to access it.
  • Delete draft or Delete published: Delete a draft version, or delete a published configuration. If you delete a published configuration, learners see the default version of the course until you publish a new configuration.
  • Preview published:Select this option to open the published version of your configured course in the course player to see how learners will interact with it after you publish it in a channel or journey. Use the Player buttons to navigate through the information you included your configuration.
  • Version history: For any configuration that has been previously published, you can review and track changes with Version history. The version history page includes:
    • Course name and number
    • Version number for each version created
    • Date the version was modified
    • Date the version was published
    • User ID of the administrator who modified the course
    • Configured content

      To see the content of each version, click Review Changes in the Configured Content column.

Frequently Asked Questions

If your compliance courses have completion criteria set with the option to Visit all content pages or Achieve a minimum test score and visit all content pages, then, yes your learners must view the content you add.

When Content Management is off, the course contains a set number of topics in a specific order that you cannot change. You can add as many non-instructional topics as you want before all course topics or after all course topics. You can add multiple configurations.

When Content Management is on, all course topics are hidden by default. To use Content Management, you must select the topics you want to show learners, and then publish it. You can add as many non-instructional topics as you want in any order, beginning, middle, or end of the course.

The Content Configuration feature allows administrators to add an introduction, policy, and summary to a Skillsoft course without changing the course number or creating a custom course. Unlike custom courses, configured courses receive all Skillsoft updates and do not need republishing, which saves your organization both time and money.

Typically, if any customer modifications are made to Skillsoft content, the original course is copied and all changes are made in the copy. The copied course has a different course number than the original, and is considered a custom course.

Skillsoft often needs to update the content of its courses. An update can be as simple as fixing a typo, or as significant as changing the content to meet the requirements of a new regulation. For stock content, these updates happen automatically, but custom courses do not receive the updates.

In order to receive the latest updates, custom courses must be manually updated and then republished. The Content Configuration feature allows you to customize a course but still receive the updates, thus bypassing this costly and time-consuming process.

Use the Content Configuration feature to add one or more topics to a course. A topic can contain text, policy documents, or video files.

For courses with Content Management turned off, you can add topics to the beginning or end of the course. For courses with Content Management turned on, you can add topics to the beginning, middle, or end of the course.

  • Text: Add text as an introduction or summary for a course. You can include an audio file to accompany any text you add.

    Example

    Add text to your New Hire course to provide "What's Next" guidelines, or include contact information.

  • Policy: The Policy can include a PDF or a link to an external document or site. You can also add text, and up to five attestation statements. At least one attestation statements is required if you are adding a policy document to a non-compliance course.

    Example

    Add a PDF with your corporate policy to your workplace harassment course, and use the text area to provide additional information such as HR contacts. Add attestation statements that require the learner to confirm they read and understand the policy guidelines.

  • Video: A topic can include a video. You can also add closed captions for the video.

    Example

    Add a video to your New Hire course to provide a welcome message from your CEO and other company leaders.

You can change the name of any topic you add to a configuration.

  1. Select Compliance > Content configuration.
  2. Locate the course configuration you want to edit. From the Action menu, select Edit.
  3. Select the edit icon next to the item you want to edit.

You can use the click and drag option to change the order of the topics you added.

For courses with Content Management turned off, you can only place your topics at the beginning or end of the Skillsoft topics. For courses with Content Management turned on, you can place your topics anywhere within the course and edit titles of any topics.

If a course is configured after the learner achieves completion, learners retain their completion.

If the learner relaunches the course after they complete it to review material, they will see the configurations but it does not impact their completion.

Progress is retained if at all possible. If the configuration has impacted the structure of the course, then the Learner will be required to restart. When this happens, the Learner will be notified when they launch the course.

Yes. If you have multiple audiences or use cases that require different course configurations, you can create multiple configurations for each course. To add multiple configurations:

  1. Select Compliance > Content configuration.
  2. Select Create configuration.

Yes.

You must Create configuration and select a language and specify a title for each one and add the translated versions of your content for each configuration.

If you want to assign the configured course only once using the English version and allow the learner to automatically see the configuration in their own language, you must also supply Skillsoft with a language mapping that shows which configurations correspond to each other. If you do not supply the language mapping, learners see the English version of the configuration.

The ability to create a configuration by editing the base Skillsoft course is no longer supported. If you had created a configuration in this way, it is retained in the new interface. You will see your introduction, policy, or summary listed as a topic. However, you will not be able to edit that configuration, but you can create a new one and update that.

For learners to be able to see a configured course, you must have added it to a custom channel or journey and publish that channel or journey. Your learners must also be entitled to the custom channel or journey.