Udemy Business as a Content Provider

Percipio’s open platform capabilities enable a turnkey integration for Udemy Business, a provider of online courses. If your organization licenses Udemy Business and you integrate it with Percipio, you will see the following benefits:

  • One access point for learners to discover and launch all content accessible to them: When you import and curate Udemy Business content into Percipio, learners can access all their content from Percipio. To help provide a seamless experience when learners access Udemy Business content, you can establish single sign-on (SSO) between Percipio and the Udemy Business platform. You can configure single sign-on using Percipio as an IDP model or your own IDP.
  • Automated content import and management: You can import all your purchased/licensed Udemy Business content into Percipio with a weekly automated sync. This automated sync facilitates content life-cycle management regarding content additions, metadata updates, and removals so everything on Percipio is always in parity with the Udemy Business platform. You can view import history to check.
  • Ability to curate content into channels, journeys and assignments: After you make the content available to learners, you can create custom channels and journeys adding both Skillsoft and Udemy Business content for a meaningful experience for your learners.
  • All learning activity tracked and captured in Percipio reports: When learners launch and complete Udemy Business content in Percipio, their activity is automatically captured in Percipio. Although the synchronization happens daily, it can take up to 48 hours to see activity reflected in Percipio reports and on the learner's activity dashboard. In the case where a learner accesses Udemy content directly from the Udemy platform, the learner activity for such a launch is also reflected in Percipio.

Import Udemy Business content into Percipio

To add Udemy Business as a content provider, your organization must have a license for and administrative access to Udemy Business.

You may also need assistance from your Udemy Business representative to get the values for these settings:

  • Client ID
  • Client Secret
  • Account ID
  • Account name
  • Image

For assistance with Udemy Business credentials, see this article on Udemy Business API Reference. The client credentials are generated once the UB admin sets up a LMS/LXP integration via the self-serve configuration page within UB.

Once you have this information, you can enable Udemy Business as a content provider.

  1. Choose Site Settings > Content Providers, then from the Available for Technical Integration section select I want to know more about supported technical integrations.
  2. In the Available Providers section, choose Udemy Business, then select Add Provider.

    Udemy business configuration page.

  3. Set the toggle to On.
  4. Enter your Udemy Business IDs, secret, and IDP, then select Validate configuration details.
  5. Once valid, you can complete the configuration by selecting the default image to use or browsing to upload a new default. While images from Udemy Business are included in the import, this default is used if no image information is available for a content item.
  6. Save your settings by selecting Save Configuration.
  7. When you are ready to import the content, select Publish Content.
    • Once imported, all content is contained in one custom channel. The custom channel is a system-only channel “Udemy” and is not viewable from the Content -> Channels page.
    • The import includes only the locales/languages that Percipio supports.
    • Admins can view the content imported in the All content listing by title report by sorting on Source = Udemy.

Make Udemy Business content available to learners

After you publish the content, the next step is to make it available to the people who should have access to it. You have two options:

When you want to allow users to search for all Udemy Business content, those users need to be a member of an audience. You then need to associate that audience with the Udemy system channel.

To allow users to search for all Udemy Business content:

  1. Select Users -> Audience management.
  2. Either locate an existing audience and edit it or create a new one. You see the Audience details page.

    Audience details page

  3. From the Content Association section, select Associate custom channels.
  4. Locate Udemy from the list and select the plus icon and then select Associate to audience.
  5. Save your changes or create your audience. Users in this audience can now search for Udemy Business content.

After you make the association, user can find Udemy Business content by entering the word Udemy as part of the search term or filter search results using Source = Udemy. If you want learners to also be able to browse for the Udemy Business content, see allow users to browse for Udemy Business content.

You can add Udemy Business content into custom channels and journeys so users can browse for it, just like other content. We recommend that you create multiple channels or journeys and add content based on topic or need instead of adding all Udemy Business content into one channel.

To allow users to browse for Udemy Business content:

  1. Ensure the admin who is creating/editing the custom channel or journey has access to the Udemy system channel. To grant access to the system channel, see allow users to search for all Udemy Business content.

  2. Once the admins have access to the Udemy system channel, they can create custom channels and journeys.

    By default, when you create a custom channel or journey, it is available to all users. However, you can associate the custom channel or journey to just a specific audience. Whichever audience has access to the Udemy custom channel or journey can view it from the library and locate its content by searching.

Note: If you have an existing Percipio integration with a LMS, please get in touch with Skillsoft account team to understand the impacts of these new provider integrations.

 

View Udemy Business content import history

To view the import history of your Udemy Business content, select View import history.

The View import history page shows you the weekly sync statistics for the content import, including:

  • Status
  • Date of import
  • Number of imported assets
  • Newly added content assets
  • Number of curated assets
  • Number of content assets added to the custom hidden system only channel
  • Number of updated assets
  • Number of content assets that underwent metadata changes and updated.

Configure SSO

To allow learners to log in only once and access content from Percipio or Udemy Business, you can configure single sign-on (SSO). You can do it in one of two ways:

When you want to use Percipio as your IDP:

  1. Choose Site Settings > Content Providers, then from the Available for Technical Integration section select I want to know more about supported technical integrations.

  2. In the Available Providers section, choose Udemy Business, then select Edit Provider.

  3. Under the IDP section, select Percipio.

  4. Select Generate IDP Metadata. Percipio provides a URL.

  5. Copy the URL and refer to Udemy for Business documentation on configuration and set up of SSO on Udemy Business. No other configuration is required on Percipio.

When you want to use an IDP other than Percipio:

  1. Choose Site Settings > Content Providers, then from the Available for Technical Integration section select I want to know more about supported technical integrations.

  2. In the Available Providers section, choose Udemy Business, then select Edit Provider.

  3. Under the IDP section, select Third Party.

  4. You then need to work with your Skillsoft account team to configure Percipio with SSO.