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If the Installation Fails

If your installation encountered errors, you will have to exit the installation and contact Customer Support.

To exit a failed installation

  1. If the installation fails, a screen similar to the one shown below appears.

    installation fails

  2. Click Finish to exit the installation program.
  3. Print out the log file and save electronic copies.
  4. Contact the Skillsoft Online Customer Support site at:

    http://onlinesupport.skillsoft.com.