Overdue Training Notice

The Overdue Training Notice is sent to learners with overdue courses. Learners receive only one overdue notice per course.

When activated, any user with an overdue assignment in the last 30 days receives the email, if the email was not previously sent.

Note: We highly recommend customizing the content of the Overdue Training Notice, as the current default instructions for accessing content are inaccurate. Edit the Email Text field to provide your learners with instructions for accessing content in your Percipio Compliance site. Optionally, add a link to the Percipio Knowledge Base View Assignments and Launch a Course topic directly in the email text.

Placeholders allow you to have emails with dynamically generated values. Values for the placeholders are generated at the time the email is sent.

To insert placeholders and have them work properly, you must select them from the drop down list. If you type the square brackets ([ ]) and tilde (~), the email notification will not render properly, leaving users with missing information.

The email text, or body, includes the following placeholders.

Default:

  • Courses Report: includes the course title and due date for the overdue courses
  • URL: the login URL for the site. Value for the login URL is set on the Setup page.

Optional fields:

  • Company Name: the name of your organization
  • Course Status: learner's current status for the course
  • Courses Report Title Only: course title only
  • Courses Report Title/Due Date Only: course title and due date only
  • Courses Report with Link: course and url
  • Learner Name: name of the learner
  • userid: id of the user
  • Due/Assigned: For this template, you will always see the word “Due” because the Standard Overdue Training notice is configured to look at any users who became overdue for any course within the last 30 days by default.
  • Next/last: For this template, you will always see the word “last” because the Standard Overdue Training notice is configured to look at any users who became overdue for any course within the last 30 days by default.
  • TimeFrame: For this template, you will always see “30 days” because the Standard Overdue Training notice is configured to look at any users who became overdue for any course within the last 30 days by default.

See Editing the Contents for more information.

Default: Learners with overdue assignemnts.

No other options are available.

Default frequency: every day.

You cannot edit the frequency.

Learners receive only one overdue notice per course.

For more information about email send times, see About Sending Emails.

This email has been sent to you to provide a status report of your training. To take any of the courses listed below, log-in to your training center. If you have any questions regarding your training, please see your supervisor. You have been scheduled to complete the following courses by the dates indicated below.

Course: Office Safety 2.0

Due: 2020-07-01

Type: REQUIRED

Status: Not Started

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Please go to https://supporttrain.akara.com and log in. If you have questions or need help getting started, please contact Akara Customer Service Center by phone at 123-456-7890 or e-mail at akara@skillsoft.com. =============================================================================

NOTES FOR NEW USERS ACCESSING A COURSE: When you reach the Welcome Page, click on the Learning Plan link (on the left). Click on the arrow (points to the right) next to the course title to run a course. If you need to exit before you complete a course, the last frame you were on will be bookmarked. When you enter the course again, you will not have to start at the beginning.