System Requirements

Review Percipio's system requirements to verify browser and OS settings, review safelist restrictions, and ensure your systems are configured to access Percipio via the web, the mobile app, and ELSA.

Product/Content Support

Percipio for Web

For all browsers, the minimum supported screen resolution is 1024x768.

Operating systems and browsers

For all browsers listed, Percipio supports the current version, plus one version back, with the exception of Internet Explorer where only IE11 is supported through September 7, 2021.

Browser Windows 10 macOS 10.15.4+
Internet Explorer (Support ending September 7, 2021) IE11  
Microsoft Edge (Chromium) Current version and one version back  
Firefox Current version and one version back; current Extended Support Release (ESR) version  
Chrome Current version and one version back Current version and one version back
Safari   Current version and one version back

Skillsoft Knowledge Base tutorials

YouTube recommended settings:

  • Most recent version of Google Chrome, Firefox, Microsoft Edge, or Safari
  • Internet connection with 500+ Kbps

On the video itself, ensure the video quality is set to 1080p. To locate the video quality setting, click the gear icon at the bottom right of the YouTube video player.

Language Support

Percipio supports the following languages:

Language Language Code
Brazilian Portuguese pt-BR
Bulgarian bg-BG
Croatian hr-HR
Czech cs-CZ
Danish da-DK
Dutch nl-NL
English en-US
Finnish fi-FI
French fr-FR
German de-DE
Greek el-GR
Hindi hi-IN
Hungarian hu-HU
Indonesian (Bahasa) id-ID
Italian it-IT
Japanese ja-JP
Korean ko-KR
Malay (Bahasa) ms-MY
Mandarin Chinese zh-CN
Polish pl-PL
Romanian ro-RO
Russian ru-RU
Serbian sr-RS
Spanish es-ES
Swedish sv-SE
Thai th-TH
Turkish tr-TR
Vietnamese vi-VN

Restrictions

  • Percipio does not support right-to-left (RTL) languages.
  • Changing the site language has no impact on the appearance of custom data. Information added to the Percipio platform appears in the language it was originally entered.

Bandwidth

Percipio utilizes adaptive bitrate (ABR) streaming technology, including HLS and DASH, to ensure a high quality user experience in a variety of bandwidth scenarios. Our adaptive range varies from high-quality HD (1080p/720p) to bandwidth-friendly audio-only with our video player seamlessly switching quality to account for available bandwidth.

During production, each video is analyzed to determine the optimal number and composition of streams to be used in this process. At the high-end, our 1080p streams require an average bit rate of 1,450 kb/s while our lowest quality streams work on as little as 112kb/s.

Percipio Mobile App

Devices, operating systems, and browsers

Device iOS 13.x+ Android 7.0+
iPhones and iPads X  
Smartphones and Android tablets   X

ELSA

General system requirements

For all browsers, the minimum supported screen resolution is 1024x768.

ELSA Windows App

Supported on Windows 10

ELSA IE 11 add-on

Browser Windows 10
Internet Explorer (Support ending September 7, 2021) IE11

ELSA browser extension

Browser Windows 10 MacOS
Chrome Current version and one version back Current version and one version back
Microsoft Edge (Chromium) Current version and one version back  

Practice Labs

Hardware

Ensure that the native scaling of your operating system is set to 100% zoom.

Screen dimensions

  • Recommended: 1920px x 1080px or higher (full HD or higher)
  • Minimum: 1280px x 1024px

Processor speed

  • Recommended: 2Ghz / multi-core
  • Minimum: 1.5 Ghz

Broadband / Internet access requirements:

  • Recommended: 5mb download, 1mb upload
  • Minimum: 2mb download, 256kpbs upload

Operating systems

Browser HTML5
Internet Explorer 11+ (Support ending September 7, 2021) Supported

Microsoft Edge - current version and one version back

Supported
Firefox - current version and one version back; current Extended Support Release (ESR) version Supported
Chrome - current version and one version back Supported
Safari - current version and one version back Supported

Networking

  • HTTPS Access (Port 443)
  • HTTP Access (Port 80)

Ask a Mentor

Pop-up blockers must be disabled to use the Ask a Mentor chat feature.

Digital Badges

In order to ensure that Digital Badges shared via email are received by your organization, we recommend you safelist the following:

Service Safelist IPs Default Sender
Accredible

support@credential.net

support@accredible.com

skillsoft.digitalbadges.skillsoft.com

skillsoft.digitalbadges-eu.skillsoft.com

167.89.63.49

168.245.23.173

support@credential.net

For additional help, contact Accredible at: https://help.accredible.com/email-spf-dkim.

Safelisting

Skillsoft makes extensive use of Content Delivery Networks (CDN). Using a CDN provides you with the best possible experience by connecting to a location geographically closer to your users than our primary data center in the United States. However, this makes it impossible to provide IP address ranges that cover all the possible locations of these servers.

In addition, Skillsoft tries to declare all fully qualified domain names (FQDNs) used in our hosted solutions. We may introduce new FQDNs under the *.percipio.com domain at any point without notification. If you rely on safelisting to allow access to Skillsoft’s Percipio solution, we recommend using the *.percipio.com domain level to minimize the opportunity for unexpected disruptions.

Service

DNS safelist

IPs for Skillsoft servers

Port

Comments

Percipio learning platform *.percipio.com

US Data Center

192.190.134.1 – 192.190.134.254

EU Data Center

192.190.135.1 – 192.190.135.254

443  
Percipio CDN services

cdn1.percipio.com (dynamic packaging of videos)

cdn2.percipio.com (static objects – books, images, etc)

cdn3.percipio.com (webpack files)

skillsoft.d2cdn.net

Fastly has an API to get IP addresses of their systems (https://api.fastly.com/public-ip-list). The IP addresses are dynamic and are subject to change. 443  
Percipio Compliance

*.skillport.com

*.skillwsa.com

*.books24x7.com

*.skillsoftcompliance.com

*.gotrain.net

CDN Entries:

*.cachefly.net

*.fastly.net

*.edgecastcdn.net

*.cloudfront.net

*.percipiocompliance.com

US Data Center

170.52.44.1 – 170.52.47.254

216.205.88.1 – 216.205.91.254

216.245.129.113 – 216.245.129.118

EU Data Center

62.180.27.1 - 62.180.27.254

62.180.26.33 - 62.180.26.62

80

443

Skillsoft uses the services of CacheFly CDN, Fastly Edge Cloud Platform, and Verizon Digital Media (formerly Edgecast Networks) for caching content and platform components.
Certitude

Certitude v5 stand-alone sites:

*.certitude.skillsoftcompliance.com

*.certitude.skillsoftcompliance.eu

Certitude v5 integrated sites:

*.skillsoftcompliance.eu

*.skillsoftcompliance.com

Certitude v4 stand-alone sites:

*ace.skillsoftcompliance.eu

*ace.skillsoftcompliance.com

Certitude v4 integrated sites:

*.skillsoftcompliance.eu

*ace.skillsoftcompliance.eu

*.skillsoftcompliance.com

*ace.skillsoftcompliance.com

Certitude v5 stand-alone sites

  • 62.180.27.87 – EU
  • 170.52.47.30 – US

Certitude v4 stand-alone sites

  • 62.180.27.127 – EU
  • 170.52.47.216 – US

Certitude v5 integrated sites

  • 62.180.27.87 – EU
  • 62.180.27.127 – EU
  • 170.52.47.30 – US
  • 170.52.47.216 – US
443  
JWplayer

*.jwpcdn.com

*.jwpltx.com

*.jwplatform.com

*.jwpsrv.com

     
Only used for specific admin functions (see comments) *.s3.amazonaws.com   443

AWS is only used when admins:

  • Batch import users
  • Download the user template
  • Download the user list
  • Upload custom content, including packaged SCORM courses, Files, Web Pages, and supporting image files.
  • Download reports
Percipio text editor cdn.tiny.cloud.com N/A

80

443

Used to create WYSIWYG descriptions for custom content

Content

Skillsoft makes extensive use of Content Delivery Networks (CDN). Using a CDN provides our customers all over the world with the best possible content experience by offering a cached copy of content assets from a location geographically closer to users than our primary data center in the United States. However, this makes it impossible to provide IP address ranges that cover all the possible locations of these servers.

Service

DNS Safelist

IP Safelist Port Comments

Skillsoft Course Content, and Books24x7 Books

 

Single-Stream Published Courses

*.skillport.com

*.books24x7.com

 

*.percipio.com

N/A

 

 

Content for these courses is delivered through Fastly Edge Cloud Platform. Fastly has an API to get IP addresses of their systems at https://api.fastly.com/public-ip-list. Fastly IP addresses are dynamic and are subject to change.

80

443

 

443

These DNS entries are the same as those for Skillport/OLSA Content servers.
Single Stream Publishing (next gen) content *.skillport.com Fastly has an API to get IP addresses of their systems (https://api.fastly.com/public-ip-list). The IP addresses are dynamic and are subject to change. 443 HTTPS Only
Google google-analytics.com      
Labs

See URLs in the Code Editor labs (Next Tech) documentation.

See the Connecting to Practice Labs Devices section on the Practice Labs User Guide page.

See Challenge labs (Learn On Demand Systems) documentation.

New Relic

bam.nr-data.net

js-agent.newrelic.com

     
YouTube www.youtube-nocookie.com      

Skillsoft email addresses

In order to ensure that you receive all system-generated emails from Skillsoft, you may need to safelist the following email addresses to prevent them from being marked as SPAM.

  • no-reply@skillsoft.com
  • no-reply@percipio.com
  • noreply@skillsoft.com
  • do_not_reply@skillsoft.com
  • skillsoftcompliance.noreply@skillsoft.com

Skillsoft SMTP mail server IP address

Skillsoft system-generated emails will always come from Skillsoft SMTP mail servers:

USDC

use1-prod-relay.percipio.com

  • 192.190.134.11
  • 192.190.134.12

EUDC

euc1-prod-relay.percipio.com

  • 192.190.135.11
  • 192.190.135.12

Timeout Values

Interface

Timeout Value or Event

Comment

Percipio mobile app Maximum 90 days

session times out

Percipio mobile app
  • User pushes the app to the background
  • User opens another app
  • Device screen is locked
content duration tracking stops until user opens Percipio mobile app again
Percipio web app Maximum 90 days session times out
Percipio web app 30 minutes on a page content duration tracking stops until user moves again

Support Services

Service

DNS Safelist

IP Safelist

Port

Comments

Live Help, Technical Support, Client Community

*.content.force.com

*.force.com

*.salesforce.com

*.staticforce.com

 

 

See the Salesforce site for more information.