Platform Safelist Requirements
Skillsoft makes extensive use of Content Delivery Networks (CDN). Using a CDN provides you with the best possible experience by connecting to a location geographically closer to your users than our primary data center in the United States. However, this makes it impossible to provide IP address ranges that cover all the possible locations of these servers.
In addition, Skillsoft tries to declare all fully qualified domain names (FQDNs) used in our hosted solutions. We may introduce new FQDNs under the *.percipio.com domain at any point without notification. If you rely on safelisting to allow access to Skillsoft’s Percipio solution, we recommend using the *.percipio.com domain level to minimize the opportunity for unexpected disruptions.
Percipio Platform Requirements
To use Percipio without incident, ensure you have the following:
| When to use |
Service |
DNS safelist or Email |
IPs for Skillsoft servers |
Port |
Comments |
|---|---|---|---|---|---|
| Always | Percipio learning platform | *.percipio.com |
US Data Center 192.190.134.1 – 192.190.134.254 EU Data Center 192.190.135.1 – 192.190.135.254 |
443 | Also used for Skillsoft Coaching |
| Always | Percipio CDN services |
cdn1.percipio.com (dynamic packaging of videos) cdn2.percipio.com (static objects – books, images, etc) cdn3.percipio.com (webpack files) skillsoft.d2cdn.net cdncontent.skillsoftcompliance.com cdncontent.skillsoftcompliance.eu |
Fastly has an API to get IP addresses of their systems (https://api.fastly.com/public-ip-list). The IP addresses are dynamic and are subject to change. | 443 | |
| Only when using Digital Badges | Accredible (to ensure that Digital Badges shared via email are received by your organization,) |
support@credential.net support@accredible.com skillsoft.digitalbadges.skillsoft.com skillsoft.digitalbadges-eu.skillsoft.com |
167.89.63.49 168.245.23.173 |
Default sender : support@credential.net For additional help, contact Accredible at: https://help.accredible.com/email-spf-dkim. |
|
| Always (see comments) | Admin file activities | *.s3.amazonaws.com | 443 |
AWS is only used when admins:
|
|
| Only if using email notifications | Email notifications from Percipio |
|
US Data Centeruse1-prod-relay.percipio.com
EU Data Centereuc1-prod-relay.percipio.com
|
Skillsoft system-generated emails will always come from Skillsoft SMTP mail servers | |
| Only if using Learning Edge | Learning Edge, Skillsoft's online community user's group |
|
|||
| Always |
*.content.force.com *.force.com *.salesforce.com *.staticforce.com skillsoft.my.site.com |
|
|
See the Salesforce Experience Cloud Domains site for more information, or if needed, the Experience Cloud IP Addresses. |
|
| Always | New Relic |
bam.nr-data.net js-agent.newrelic.com |
|||
| Only if using Course feedback setting | Launch course evaluation forms for Skillsoft courses. | certitude.skillsoftcompliance.com | N/A | ||
| Only if adding your own custom content | Percipio text editor | cdn.tiny.cloud | N/A |
443 |
Used to create WYSIWYG descriptions for custom content |
| When using Skillsoft's SFTP services for Percipio user imports, progress, or content exports | Skillsoft SFTP import and export connections |
*.skillport.com *.skillport.eu |
US Data Center
170.52.44.1 – 170.52.47.254 EU Data Center 62.180.27.1 – 62.180.27.254 |
443 | |
| Only if using Skillsoft Coaching | Skillsoft Coaching |
noreplycoaching@percipio.com *.percipio.com skillsoftcoaching.zoom.com |
|||
| Only if using Coaching Platform as a Service (CPaaS) | Skillsoft Coaching platform | cronofy.com | Used to connect Coach calendars |
Percipio Compliance Requirements
To use Percipio Compliance without incident, ensure you have the following:
|
Service |
DNS safelist |
IPs for Skillsoft servers |
Port |
Comments |
|---|---|---|---|---|
| Percipio Compliance |
US Data Center *.skillport.com *.skillwsa.com *.books24x7.com *.skillsoftcompliance.com *.cachefly.net *.fastly.net *.percipiocompliance.com EU Data Center *.skillport.eu *.skillwsa.eu *.books24x7.eu *.skillsoftcompliance.eu *.cachefly.net *.fastly.net *.percipiocompliance.eu |
US Data Center 170.52.44.1 – 170.52.47.254 216.205.88.1 – 216.205.91.254 216.245.129.113 – 216.245.129.118 EU Data Center 62.180.27.1 - 62.180.27.254 62.180.26.33 - 62.180.26.62 |
443 |
Skillsoft uses the services of CacheFly CDN and Fastly Edge Cloud Platform for caching content and platform components.
|
| Certitude |
Certitude v5 stand-alone sites: *.certitude.skillsoftcompliance.com *.certitude.skillsoftcompliance.eu Certitude v5 integrated sites: *.skillsoftcompliance.eu *.skillsoftcompliance.com Certitude v4 stand-alone sites: *ace.skillsoftcompliance.eu *ace.skillsoftcompliance.com Certitude v4 integrated sites: *.skillsoftcompliance.eu *ace.skillsoftcompliance.eu *.skillsoftcompliance.com *ace.skillsoftcompliance.com |
Certitude v5 stand-alone sites
Certitude v4 stand-alone sites
Certitude v5 integrated sites
|
443 | |
| Custom course publishing |
support.skillsoftcompliance.com support.skillsoftcompliance.eu |
443 |