Withdraw a User or Group
When you withdraw users or groups from a learning program or Live Learning course (LLC), keep in mind the following:
- A user can be enrolled in a learning program or LLC both individually and due to membership in a group that is enrolled. These enrollments are treated independently; if you withdraw one, the other is unaffected.
- You cannot withdraw users who have completed the program or course. The completion data for all users who have completed learning programs or LLCs always remains in the learner transcript for those users (unless you delete the learning program).
- You cannot withdraw an individual user from a group enrollment.
- If you remove a user from a group, the user is automatically withdrawn from a group enrollment as long as he or she has not completed the program or course.
- If your site is configured to use enrollment-related notification emails:
- When you individually withdraw users from a learning program, the users are automatically sent a notification email.
- When you withdraw groups, you are prompted to specify whether to send a notification email.
You can withdraw users or groups in two ways:
 To withdraw by selecting users or groups
- Click Users & Groups > User Management on the navigation bar.
The User Management page displays.
- In Users and Groups, find the group or find the user that you want to withdraw from a learning program, and select that group or user.
- In the right pane, click the Enrollments and Waivers tab.
Both inherited enrollments and individual (if you have selected a user) or explicit (if you have selected a group) enrollments for the user or group are displayed. As an example, the following image shows the inherited and individual enrollments for a selected user.
- Do one of the following:
- If you selected a user, click Edit Individual Enrollments.
- If you selected a group, click Edit Group Enrollments.
- In the right pane, select the learning program, and click Withdraw.
- In the Confirm dialog box, click OK.
- In the Withdraw dialog box (if available), if you want to send a notification email to the group or user, click Yes. Otherwise, click No.
- Click Save, and then click OK.
The learning program is removed from the learner transcripts for all affected users.
Note: You may also want to remove any corresponding entries in the users' Learning Plan. You can remove Learning Plan entries using the Learning Plan Assignment tab on the User and Group Management page. For more information, see Add or Remove Assets from a User's Learning Plan.
To withdraw by selecting the learning program or LLC
- Click Users & Groups > Enrollments and Waivers on the navigation bar.
The Manage Enrollments and Waivers page displays.
- Select the learning program from the list, and click Manage Enrollments.
The Manage Enrollments page displays.
- If you want to withdraw individual users, click the Users tab in the Current Enrollments pane. Otherwise, leave the Groups tab active.
- In the Current Enrollments pane, select the users or groups that you want to withdraw. To select multiple users or groups, use Shift-click or Ctrl-click.
- Click Withdraw, and then click OK.
- If the users or groups have associated Learning Plan assignments, you are prompted to choose whether to remove them:
- Click Yes to remove the assignment.
- Click No to keep the assignment.
- Click Yes to confirm the withdrawal.
- If prompted, click Yes if you want to send an email notification to the users or groups. If you do not, click No.
The learning program is removed from the learner transcripts for all applicable users.
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