Uninstalling SCM - Windows Platform

If the SCM Uninstall application does not cleanup the SCM/Player files properly then follow the cleanup procedure below. For example, if you get an error message such as "Warning: There is a possible security hazard here. Opening odisapi.sso using OCMStart.exe".

Note: This procedure should be used ONLY when the SCM Uninstall application fails to cleanup the SCM/Player files.

• Uninstall SCM using the Uninstall icon in the SkillSoft Program menu.

If the Uninstall application fails to remove the SCM application, use the following procedure to manually remove the SCM from the client:

1. Launch Netscape Navigator (if it is installed).
2. Navigate to the Edit menu and select Preferences.
3. Go to Navigator ->Applications and look for an "OCM Start File" or "SSO File" and remove it.
4. Close all browser windows.
5. Launch Internet Explorer.
6. Go to the SCM install path, which is typically C:\Program Files\SkillSoft, and delete all the SCM client files (but leave any others such as CDT or LMS if there is another SkillSoft product installed in the same directory).
7. Delete the following:
   • Client folder and all files and folders below it.
   • JRE or JRE2 folder and all the files and folders below it.
   • Any other folders or files under SkillSoft which you know belongs to the SCM.
   • Perform a search in all the local hard drives for files that contain *skillsoftLoaded* in the name, and delete all the files that contain that name. Delete all files on all drives that are called __skillsoftLoaded.*.
   • Perform a search in all the local hard drives for files or folders called SSTEMP (a temporary folder used for downloading the SCM) and delete all occurrences. Usually this does not exist on the system but in case it does, delete it.
8. Exit Windows Explorer.
9. Click Run from the Program Start menu.
10. In the Open field, type "regedit" to edit the Registry. Expand the directories listed below and delete the specified files.

    Note: You should edit the Registry carefully. Do not edit anything other than what is listed below. If you are not sure exactly what to edit (folder, key, or value), please confirm with Tech Support.

HKEY_CLASSES_ROOT directory

1. Delete the .sso folder.
2. Delete the ssofile folder (it will be further down near SMTP and SSM).

HKEY_CURRENT_USER directory

1. Navigate to ...\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts
2. Delete the .sso folder if it exists (this will remove the file association for .sso files, for example, if you had .sso files associated with Notepad).

HKEY_LOCAL_MACHINE directory

1. Navigate to ...\Software\Classes
2. Delete the .sso folder.
3. Delete the ssofile folder (it will be further down near Smtp and SSM).

HKEY_LOCAL_MACHINE directory

1. Navigate to ...\Software\Microsoft\Windows\CurrentVersion\Uninstall
2. Delete the SkillSoft Course Manager folder (if it exists).

HKEY_USERS directory

1. Navigate to ...\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\
2. Delete the .sso folder (this will remove the file association for .sso files, for example, if you had .sso files associated with Notepad).
3. Search for any remaining SCM related entries in the Registry.
4. Search for "skillsoft-ocm" and delete each occurence. Use the procedure given below to search for and delete the Registry entries:
   1. Place the cursor on the first folder of the Registry to start searching from the top.
   2. Press CTRL+F to open the Find dialog box.
   3. Enter the Registry entry you need to find, from the list below (the bolded text).
   4. Do what you need to with the entry you find (delete, edit, skip if it's not applicable).
   5. Use F3 to step to the next occurrence. Do what you need with the entry you find. Repeat this step.
   6. When it says "Finished searching through the registry," you are done for that registry entry.
   7. Repeat the procedure for the next entry you need to find.
5. Repeat the procedure given above for each of the following items:
   • application/skillsoft
   • ocmstart
   • ssofile
6. Exit the Registry Editor.

   All the SCM files should now be removed.

Test to Verify SCM is no Longer Recognized

1. Open your browser. Go to a SkillPort installation, log-in, navigate to a course summary page, and click Download this Course. If the SCM is properly removed, you should be prompted to install the SkillSoft Course Manager. Click No to cancel the install. Close the browser.
2. If the test did not work, restart your computer and try the test again.
3. If the test is still not working, repeat the cleanup process to verify all appropriate files have been deleted.
4. If the test is still not working, edit the Classpath variable in the Registry.

Editing the Classpath Variable in the Registry

1. Click Run from the Program Start menu on the client. In the Open field, type: regedit to edit the registry.

   Note: Edit the registry carefully. Do not edit anything other than what is listed below. If you are not sure exactly what to edit (folder, key, or value), please confirm with Tech Support.

2. Expand HKEY_LOCAL_MACHINE directory.
3. Scroll down to ...Software\Microsoft\Java VM.
4. Double-click Classpath to open the EDIT dialog.
5. Click inside the value of this field, to turn off the blue active field selection highlighting.
6. Move the cursor to the beginning of the SkillSoft SCM install path, and DELETE ONLY the characters that reference the SCM INSTALL PATH (default install path is C:\Program Files\SkillSoft).

   For example:

   Change

   %systemroot%\java\classes;.;C:\Program Files\SkillSoft

   to

   %systemroot%\java\classes;

7. Close the Registry Editor.
8. Try the test again.
9. If SCM still does not work, please contact SkillSoft Technical Support.