Journey Activity Report

The Journey Activity report (beta) provides a complete picture of each journey and its tracks showing learner completion status.

If you need to see detail for more than one journey at a time, you can run the Journey Detailed Export report.

Report insights

The Journey Activity report shows you:

• For each journey how many unique learners and completions there are.
• How much time learners have spent within each journey compared to the estimated time.
• A list of users who have started a journey and their progress to date including how many tracks they completed and how many they have in progress, as well as how many they have not started.
• For each user the items they accessed within a track and their progress for those items as well as progress for the track. It also shows you items that they have not accessed.
• When items, tracks, and journeys were started, last accessed, and completed.
• The content that users have not started in a track. You can only see this per user per journey because a user's view of journey content could be different from the full set of content within a journey due to entitlements.

With this information, you can get a sense of the overall health of your journey. If it is taking learners a long time to complete a journey or track after starting it, that may be an indication to send a reminder or poll your learners to find out why they stopped. If a journey has not been accessed in a while, perhaps it is time to promote it or archive it.

Get Started

To access the report and customize it for your needs:

1. From the left navigation bar select Analytics, then select the All Reports tab.
2. From the Journeys section, select Journey Activity.
3. Set global filters

   To see just the data you need, specify global filters for this report. You find all filters under the Filters drop down.

   

   You can filter data on this dashboard by date range, users or audiences, and journeys.

   What you select for filters here impacts what you see on the rest of the page.

4. After you set filters, select Apply filters to update the data shown on the page. If you want to reset filters, you can select Reset to default.
5. If you want, you can create and save your data view

   After applying filters, the table loads with a default set of columns presented in a default order. To use your data in a way that makes the most sense to you, you can organize the columns in the table by sorting, filtering, changing the order, and choosing which ones to display. You can also pin columns and group by them.

   To create and save your own view of the Journey Activity report:

   1. Organize the columns to present the data in the way that makes the most sense

      The following options are available to organize the columns in the report:

      Column Action	How to Use
      Sort	From within the column heading, select the arrow button to toggle between ascending and descending.
      Filter	To filter a column for select data, from within the column heading: Select the more options button , then select the filter button . Choose how you want to filter. Options will vary depending on the data contained in that column. You may see: equal, greater than, less than, not equal, contains, does not contain, starts with, ends with, or in range. Enter a value in the space provided. This field is case sensitive. For example if you select contains and enter akara,the platform does not find a match with and item containing Akara. If available, you can add more filters using the inclusion of AND or OR. If you select AND, data must meet both conditions to display. If you select OR, data must meet at least one condition to display. The filter is applied immediately. Select anywhere outside the filter to close the filter box. If a column is filtered, the filter icon shows in the column header.
      Pin (Anchor)	To pin or anchor a column so that it does not scroll left or right off the page: From within the column heading, select the more options button . Make sure the more options tab is highlighted and select Pin. Choose Pin left or Pin right. If you select Pin left, the column is moved to the far left. If you select Pin right, the column is moved to the far right. To remove the pin and reposition the column back to its original location, select No pin.
      Autosize	If you want to ensure you can read the longest value within a column, you can autosize it. You can do one column at a time or all of them at once. From within the column heading, select the more options button . Make sure the more options tab is highlighted and select Autosize this column or Autosize all columns.
      Group	Sometimes it is helpful to see your data grouped in a particular way, for example, by user role or by status. You can create groups within groups for further segmentation. There are two ways to group your data: From within the column heading: Select the more options button . Make sure the more options tab is highlighted and select Group by [this column] To remove the grouping: select Ungroup by this column. From the right column expansion list: Locate the column in the list you want to group by. Select and hold the group icon . Drag the column to Row Groups at the bottom. Select the X next to the Row Group to remove it.
      Hide/Show	To only show the data relevant to your needs, you can select which columns display. From the right Column expansion list : Locate the column in the list you want to show or hide. To show a column, make sure you check the box. To hide a column, uncheck the box.
      Reorder	To change the display order of the columns, you can click and drag a column heading left or right to reposition it within the table.

   2. To save this exact view of the report for future use, under Actions, select Save as new template.
   3. Enter a Template name for this report. The saved report displays under the Journeys reports section on the All Reports tab.
6. You can select to Download report at this point so you can share with others in your organization.
7. You can choose to create a report schedule. Under Actions, select Create report schedule. When you schedule a report, the report runs automatically and you get notified by email when it is available to view.
8. You have the option to do any of the following with a saved custom report template:
   • View downloaded reports: If you chose to download the report, it shows on the Report downloads tab.
   • Share your report: If you downloaded your report, you can share it with others in your organization
   • Create/edit a report schedule: If you want the report to run regularly, set up a schedule.
   • Share/unshare your template: Let others in your organization use your report as their own.
   • Edit your template details: Change the name of your template if need be.
   • Edit your custom report: Make changes and save them for future.
   • Delete your custom report: If you no longer need your custom report, you can delete it.

Filters

The Journey Activity report has the following filters available:

• Date Range: Filters the data by a specified range of dates that you select from the drop-down list. The list of journeys returned on the Summary tab only includes those journeys with a last access date that was within the date range. When viewing the journey details, you will see all users who have had activity with that journey not constrained to the date filter.
• User filters: Under the Users filter option, you may see options for Audiences and Users. Select the plus to expand the option you want to specify. Search for the audiences or users you want to see, then select them from the list. You can perform multiple searches and make multiple selections and see them on the Selected tab. You can select up to 20 criteria. When you are done selecting all audiences or users, select Apply filters to return to the main filter list or expand the next filter group.
• Include Inactive users: Select if you want to include users whose account status has been set to inactive because they left the company or went on leave.
• Content filters: There are five filters under this section. Select the plus sign next to the option you want to specify. Search for the item(s) you want to see, then select them from the list. You can perform multiple searches and make multiple selections and see them on the Selected tab. When you are done selecting all items, expand another filter to continue or select Apply filters. Content filters available include the following:
  • Assignment or program titles: Journeys in specific assignments or learning programs.
  • Journey title: Select one or more journey titles. Filtering by journey title only returns journeys with recorded learner activity. If no results display, learners have either not started the journey within the date range specified or have learning activity within the date range specified. Broaden your other filters if you think there should be activity for the selected journeys.
  • Journey Source: Select whether you want to see Skillsoft, custom or both types of journeys listed in your report.
  • Journey Type: Select whether you want to see Aspire Journeys or Certification Paths or both.
  • Language: Select the language for the journeys you want to see.

When journey progress tracking starts

In order to start tracking progress within a journey, learners must launch at least one item from within the journey or answer yes when prompted to start the journey. Scenarios for when journeys start tracking progress:

• After learners answer yes to start a journey. This prompt displays only if learners previously launched content outside the journey.
• After learners launch an item from within the journey, tracking of journey completion starts, and at that point learners can launch any journey item from search results or a channel and the progress counts toward track and journey completion.
• If learners launch an item that is contained in a journey from search results or from a channel, without first launching any item from within the journey, the platform does not start tracking journey progress, only the progress of the individual item.
• If learners previously completed any item contained in the journey, those completed items count towards the track and journey completion provided learners first launched an item from within the journey.
• After learners launch content from within a journey, you see progress in all the journey reports.

Available Tabs

The Journey Activity report contains three tabs:

• Summary: On the Summary tab you see a list of all journeys and high level usage metrics like unique learners accessing, total completions. You also see metrics about the journey itself like total tracks, total assets, and estimated duration. You only see journeys listed here that have had user activity within the date range specified.
• By journey: On the By journey tab, you can expand the Journey title column to see a list of users who have accessed the journey and their progress through the journey. You can also see started dates, last accessed dates, and completion dates. You can select a user's name to see additional detail to the track and asset level including total learning hours and percent complete.
• Journey detail: On this tab, you select one journey to view the details of who started each track, which assets they accessed and their percentage complete. If you need to see detail for more than one journey at a time, you can run the Journey Detailed Export report.

Columns

The following columns are available in the Journey Activity report, in the Summary tab:

• JOURNEY TITLE: The title of the journey.
• JOURNEY SOURCE: Identifies whether the journey is Skillsoft or custom.
• UNIQUE LEARNERS: The total number of individual learners that accessed the Journey within the specified date range.
• TOTAL COMPLETIONS: The number of times the journey was completed within the specified date range.
• ESTIMATED DURATION (HOURS): Total estimated amount of time it takes a learner to complete the specified content. For online courses this only includes the video playback time. Time is listed as fraction of hours. Something that takes 90 minutes to complete is listed as 1.50 and something that takes 15 minutes is listed as 0.25.
• ESTIMATED DURATION (SECONDS): Total estimated amount of time it takes a learner to complete the specified content. Time is listed in total seconds.
• ESTIMATED DURATION (HHMMSS): Total estimated amount of time in hours, minutes, and seconds, it takes a learner to complete the specified content.
• LEARNING HOURS (HOURS): The total number of hours a learner spent in content learning. If the item is a Skillsoft course, the total includes time spent watching videos while in the course (not the time spent on the same videos if launched in video-only mode) and working on knowledge checks within the course. If you see learners with a completed status and with 0 duration, the learner only took the test and did not watch any of the content. Time is listed as fraction of hours. Something that takes 90 minutes to complete is listed as 1.50 and something that takes 15 minutes is listed as 0.25.
• LEARNING HOURS (SECONDS): The total number of hours a learner spent in content learning. If the item is a Skillsoft course, the total includes time spent watching videos while in the course (not the time spent on the same videos if launched in video-only mode) and working on knowledge checks within the course. If you see learners with a completed status and with 0 duration, the learner only took the test and did not watch any of the content. Time is listed in total seconds.
• LEARNING HOURS (HHMMSS): The total number of hours a learner spent learning in this content item. If the item is a Skillsoft course, the total includes time spent watching videos while in the course (not the time spent on the same videos if launched in video-only mode) and working on knowledge checks within the course. If you see learners with a completed status and with 0 duration, the learner only took the test and did not watch any of the content. Time is listed in (00h00m00s) format.
• TOTAL TRACKS: The number of tracks contained in the journey. On the Summary tab, the total tracks is based on how the journey was built. On the By journey tab, the total tracks is what that user has available to them based on their content entitlements.
• TOTAL ASSETS: The number of assets contained in the journey. On the Summary tab, the total assets is based on how the journey was built. On the By journey tab, the total assets is what that user has available to them based on their content entitlements.
• LANGUAGE CODE: The language of the asset. Available languages and their codes are listed here.

In addition to the columns listed above, the following columns are available on the By Journey tab:

• USER UUID: This is a universally unique identifier that is automatically assigned by the system for each account.
• LOGIN NAME: The value entered in the Login name attribute for the user.
• USER ID: The value entered in the User ID field. It is used to identify a user inside the platform.
• FIRST NAME: The value entered in the First name user attribute. Usually the user's first name.
• LAST NAME: The value entered in the Last name user attribute. Usually the user's last name.
• EMAIL ADDRESS: The value entered in the Email address user attribute; the user's email address.
• USER STATUS: The status of the user in the platform. Valid values are active or inactive.
• % COMPLETED: How far a learner has progressed through the journey as measured by the total content within all tracks that the user has been entitled to excluding optional tracks.
• COMPLETED TRACKS: The total number of tracks the learner completed within the journey.
• TRACKS IN PROGRESS: The number of tracks a learner started, but did not yet complete.
• COMPLETED ASSETS: The number of assets contained within a journey that a learner completed.
• STARTED ASSETS: The number of assets contained within a journey that a learners started, but did not yet complete.
• JOURNEY STATUS: The user's status of progress for the journey. Valid values are Started or Completed.
• JOURNEY START DATE: The date the learner began the journey. This date is not impacted by the Date Range Presets filter, and the time stamp of t00:00:00Z is expected.
• JOURNEY LAST ACCESS DATE: The date the learner last accessed the journey.
• COMPLETED DATE: The date the user completed the all tracks in the Journey. This date is not impacted by the Date Range Presets filter, and the time stamp of t00:00:00Z is expected.
• User Attributes (varies): These fields are defined by (and are unique to) your organization. For more information, see User Attributes. If you are using an attribute type of Skillsoft Platform User, the value in the field can be either first and last name, email address, login ID, or external user ID. The value that appears depends on what has been specified for the individual user.

In addition to the columns listed above, the following columns are available on the Journey detail tab:

• TRACK TITLE: The title of a track within the journey.
• % TRACK COMPLETE: This number indicates how much of the total track the learner has completed. The progress of each item in the track will contribute to the overall completeness of a track. For example, if the learner completes 100% of one item, completes 60% of a second item, and there are four total items, their percent complete for the journey is [(100%+60%+0%+0%)/4] = 40%
• CONTENT TITLE: The title of the asset.
• CONTENT ID: Unique identifier for the Skillsoft content item.
• CONTENT UUID: A unique identifier for a specific content asset. Content UUIDs are mapped to activity codes in SumTotal Learn and are also used with third-party learner management systems.
• START DATE: The date the learner began the asset. This date is not impacted by the Date Range Presets filter, and the time stamp of t00:00:00Z is expected.
• COMPLETION DATE: The date the user completed the content. This date is not impacted by the Date Range Presets filter.
• LAST ACCESS DATE: The last date within the filtered date range that the user accessed the content. When you download the report as a CSV file, this field shows the date and time. Time is formatted in UTC, which may not match the learner's date because they see the date in their machine's local time.

• ASSET TYPE: The type of asset.

  • Types may include assessment, audiobooks, audio summaries, books, book summaries, course, journey, linked content, scheduled content, dynamic content, video, and module.
  • When you select module or video, only items launched stand-alone display in the report. If you select Course: child content ( videos and modules) viewed as part of a course display in the report. You can choose to display both and then select to display the column, Consumed in Course, to determine how the item was launched.
  • When you see the asset type for linked content, it could be associated with any of following Skillsoft content types: AI simulator, cheatsheets, interactive courses, test preps, labs, bootcamps, partner content and any custom content items you added.
  • When you see the asset type, scheduled content, it could be associated with any of following Skillsoft items: live courses or live events.
  • When you see the asset type, assessment, it is associated with the content type of Skill Benchmarks.
  • The module asset type refers to individual components of Skillsoft courses that are in HTML format.