Internal and External Activity Report

The Internal and External Activity report provides a complete summary of each learner's activity including Skillsoft content, custom content, and external learning. You can filter data by date range, audience, or individual user. This is a standard report that shows all learner activity for your organization up through the last 24 months. If you run the report and it contains more than 10,000 records, adjust your filters and rerun it. You cannot schedule this report, but you can download it and share it.

Specify filters, then select Run report to view the report data in the current window.

To download your report with selected filters, you must select Run report first before you select Download report. After you chose Download report, a message displays with a link to the Reports download tab. Select the link to view the CSV download progress and/or open the CSV file. If you do not run the report first, the CSV download uses the default filters.

Filters

  • Date filters: The Date filters apply to the DURATION, FIRST ACCESS, LAST ACCESS, and TOTAL ACCESSES columns. With this report, you can only view the last 24 months of data. For more historical data, use the Detailed activity report.
    • Date Range Presets: A drop-down list of date ranges that filters the data to the selected range. Select Custom to enter specific dates.
    • Start: Instead of using a Date Range preset, use this to specify a start date. When you enter a Start date, the Date Range Presets filter changes to Custom.
    • End: Instead of using a Date Range preset, use this to specify an end date. When you enter an End date, the Date Range Presets filter changes to Custom.

      • A user accesses a course on September 1 and September 15. They accesses it again on October 1, when they complete the course. They access it once more on October 15 to review it.

      The activity for this user, with Start set as September 1 and End set as October 15, would look like this:

      FIRST ACCESS: September 1
      LAST ACCESS: October 15
      TOTAL ACCESSES: 4
      COMPLETED DATE: October 1
      STATUS: Completed

  • Audience: Predefined group of users. Enter the name of an audience and then select it from the list. You can display the data for multiple audiences at the same time by entering more than one audience name.
  • User: Individual with a Percipio user account. Enter a user's name to filter the report to include that user. You can display data for up to 10 users at the same time by typing in more than one user name.

Columns

Note: Each user number-related column is specific to the filtered date range (for example, the FIRST ACCESS date is the first time the user accessed the content within the specified date range, and not necessarily the first time content was accessed.)

The following columns are available in the Internal and External Activity report:

  • USER ID: The value entered in the User ID field. It is used to identify a user inside Percipio.
  • FIRST NAME: The value entered in the First name user attribute. Usually the user's first name.
  • LAST NAME: The value entered in the Last name user attribute. Usually the user's last name.
  • EMAIL ADDRESS: The value entered in the Email address user attribute; the user's email address.
  • CONTENT UUID: This is an internal Percipio code used with third-party learner management systems.
  • CONTENT ID: Unique identifier for the Skillsoft content item.
  • CONTENT TITLE: The title of the asset.
  • ISSUING BODY: For items entered as external learning, the organization that issued the completion.
  • ASSET TYPE: The type of asset. Types may include assessment, audiobooks, audio summaries, books, book summaries, course, journey, linked content, scheduled content, dynamic content, module, and video. When you see the asset type for linked content, it could be associated with any of following Skillsoft content types: AI simulator, cheatsheets, interactive courses, test preps, labs, bootcamps, partner content and any custom content items you added. When you see the asset type, scheduled content, it could be associated with any of following Skillsoft items: live courses or live events. When you see the asset type, assessment, it is associated with the content type of Skill Benchmarks. The module asset type refers to individual components of Skillsoft courses that are in HTML format.

  • CONTENT TYPE: The type of content. Content types can be subsets of asset types. Content types are equivalent to the asset type for courses, videos, books, audiobooks, audio summaries, book summaries, and journeys. When an asset type is set for assessment, you can see a content type of Skill Benchmark. When an asset type is set for linked content, you can see content types for AI simulator, cheatsheets, interactive courses, test preps, labs, bootcamps, partner content, and any custom content items you added. When an asset type is set for scheduled content, you see content types of live courses and live events.

  • SOURCE: The source of the content item.
  • LEARNING HOURS (HOURS): The total number of hours a learner spent learning in this content item. If the item is a Skillsoft course, the total includes time spent watching videos, working on knowledge checks, and taking tests. Time is listed as fraction of hours. Something that takes 90 minutes to complete is listed as 1.50 and something that takes 15 minutes is listed as 0.25.
  • LEARNING HOURS (SECONDS): The total number of hours a learner spent learning in this content item. If the item is a Skillsoft course, the total includes time spent watching videos, working on knowledge checks, and taking tests. Time is listed in total seconds.
  • ESTIMATED DURATION (HOURS): Total estimated amount of time it takes a learner to complete the specified content. For online courses this only includes the video playback time. Time is listed as fraction of hours. Something that takes 90 minutes to complete is listed as 1.50 and something that takes 15 minutes is listed as 0.25.
  • ESTIMATED DURATION (SECONDS): Total estimated amount of time it takes a learner to complete the specified content. Time is listed in total seconds.
  • LANGUAGE CODE: The language of the asset. Available languages and their codes are listed here.
  • STATUS: The status of the content. The status is not impacted by the Date filters. For all content items you could see Started or Completed.
  • COMPLETED DATE: The date the user completed the content. This date is not impacted by the Date Range Presets filter. You may see completion dates outside your Date filters if there was any type of asset activity within the selected date range. The time stamp of t00:00:00Z is expected. For scheduled content this could be the date of the class or the date the admin entered the completion and scores.
  • BADGE EARNED: The date the user earned the content's Digital Badge. This date does not change and is not affected by the date range filters. You may encounter situations where the First Access date shows a date later than the Badge Earned date. This happens when a learner accesses content again after they earn a badge AND you run the report for a date range that does not include the original date the content was accessed. Percipio populates the First Accessed date using the first date the content was accessed within the date range you specified.
  • COMPLETION TYPE: The type of completion. Options include, learner (when learner completes the item themselves), admin override (admin grants a completion), or waiver (admin grants a completion waiver).
  • FIRST ACCESS DATE: The first date within the filtered date range that the learner accessed the content. If the learner accessed the content on multiple occasions, this date may change based on the date range filters you specify.
  • ALL TIME FIRST ACCESS DATE: The date of all time that the learner first accessed the content. This date is not impacted by Date range filters.
  • ALL TIME LAST ACCESS DATE: The date of all time that the learner last accessed the content. The date shown in this field is not impacted by the Date range filters.
  • LAST SCORE: The last score recorded for the content.
  • COURSE ASSESSMENT ATTEMPTS: The number of times the user attempted the assessment.
  • RECURRENCE: The number of times a learner returned and re-completed the content.
  • EXPIRATION DATE: The date a certification credential expires.
  • ENTRY METHOD: Indicates how the external learning item was added to Percipio either either self reported indicating that the learner entered the item from their Activity page, or imported indicating you added the item via bulk import.
  • CREATED DATE: The date the external learning item was added to Percipio.
  • LAST ACCESS DATE: The last date within the filtered date range that the user accessed the content.
  • TOTAL ACCESSES: The total number of times within the filtered date range that content was accessed. For example, if a learner launches the same course 3 times within the specified date range, the total accesses is 3.
  • User Attributes (varies): These fields are defined by (and are unique to) your organization. For more information, see User Attributes. If you are using an attribute type of Percipio User, the value in the field can be either first and last name, email address, login ID, or external user ID. The value that appears depends on what has been specified for the individual user.