Completion & Certificates Report

The Completion and Certificates report provides administrators a way to view, generate, and download learner's completion certificates individually or in bulk, up to 2000 at a time.

This report does not show badges or allow administrators to download badges.

Report insights

With this report:

Eliminate bottlenecks: You no longer have to rely on learners to self-report, download, and email certificates for audit compliance.
Be ready for audits and inspections.
Quickly gather all proof-of-completion documentation for regulatory bodies, customers, or job-site checks in minutes.
Reduce administrative overhead and time spent managing high-volume compliance certifications.

Get Started

The platform may take up to 24 hours to include relevant activity in this report. You can see at the top of the report when the data was last updated.

To access the report and customize it for your needs:

From the Analytics menu in the left navigation bar, select the All Reports tab and then from the Activity section, select Completion & Certificates.
Set global filters
To see just the data you need, the platform allows you to specify global filters for this report.

The filters you set apply to all data presented on the page. If your filters are too broad, allowing for an excessive amount of data, the report may stall. If this happens, adjust your filters and rerun. This may occur, for example, if your date range is too large. To use filters:
1. Change the default filters by selecting an option from each filter you require.
2. Select Run report. The report loads to match your filters.
3. If needed, reset both global filters and any filters made to columns by selecting Clear all filters. To reset the full report back to its original state, select Reset to defaults.
Select to update your report.

Create and save your data view

After applying filters, the table loads with a default set of columns presented in a default order. To use your data in a way that makes the most sense to you, you can organize the columns in the table by sorting, filtering, changing the order, and choosing which ones to display. You can also pin columns and group by them.

To create and save your own view of this report:

Organize the columns to present the data in the way that makes the most sense

The following options are available to organize the columns in the report:

Column Action	How to Use
Sort	From within the column heading, select the arrow button to toggle between ascending and descending.
Filter	To filter a column for select data, from within the column heading: Select the more options button , then select the filter button . Choose how you want to filter. Options will vary depending on the data contained in that column. You may see: equal, greater than, less than, not equal, contains, does not contain, starts with, ends with, or in range. Enter a value in the space provided. This field is case sensitive. For example if you select contains and enter akara,the platform does not find a match with and item containing Akara. If available, you can add more filters using the inclusion of AND or OR. If you select AND, data must meet both conditions to display. If you select OR, data must meet at least one condition to display. The filter is applied immediately. Select anywhere outside the filter to close the filter box. If a column is filtered, the filter icon shows in the column header.
Pin (Anchor)	To pin or anchor a column so that it does not scroll left or right off the page: From within the column heading, select the more options button . Make sure the more options tab is highlighted and select Pin. Choose Pin left or Pin right. If you select Pin left, the column is moved to the far left. If you select Pin right, the column is moved to the far right. To remove the pin and reposition the column back to its original location, select No pin.
Autosize	If you want to ensure you can read the longest value within a column, you can autosize it. You can do one column at a time or all of them at once. From within the column heading, select the more options button . Make sure the more options tab is highlighted and select Autosize this column or Autosize all columns.
Group	Sometimes it is helpful to see your data grouped in a particular way, for example, by user role or by status. You can create groups within groups for further segmentation. There are two ways to group your data: From within the column heading: Select the more options button . Make sure the more options tab is highlighted and select Group by [this column] To remove the grouping: select Ungroup by this column. From the right column expansion list: Locate the column in the list you want to group by. Select and hold the group icon . Drag the column to Row Groups at the bottom. Select the X next to the Row Group to remove it.
Hide/Show	To only show the data relevant to your needs, you can select which columns display. From the right Column expansion list : Locate the column in the list you want to show or hide. To show a column, make sure you check the box. To hide a column, uncheck the box.
Reorder	To change the display order of the columns, you can click and drag a column heading left or right to reposition it within the table.

To save this exact view of the report for future use, select Save as new template.
Enter a Template name for this report. The saved report displays under the User reports section on the View All Reports page.

You can select to Download report at this point so you can share with others in your organization.
To download completion certificates for one learner or many at a time:
- If you want to download an individual certificate, find the learner row in the list, then from the Download column, select the download icon in that row. The certificate is downloaded to your default downloads folder.
- If you want to download up to 2000 certificates at a time, ensure the list is filtered for under 2000 learners, then select Download all certificates. The platform cannot download more than 2000 certificates at a time. The platform generates a zip file that displays on the Report Downloads tab. You can then download the zip file which contains:
  - At least one multi-page PDF file with one certificate per page containing up to 250 certificates per document. If you have more than 250 certificates, you see additional PDF files.
  - If any certificate cannot be generated, an error summary log will be included inside the ZIP file.
You have the option to do any of the following with a saved custom report template:
- View downloaded reports: If you chose to download the report, it shows on the Report downloads tab.
- Share your report: If you downloaded your report, you can share it with others in your organization
- Create/edit a report schedule: If you want the report to run regularly, set up a schedule.
- Share/unshare your template: Let others in your organization use your report as their own.
- Edit your template details: Change the name of your template if need be.
- Delete template: Remove the template from the list and future use.
- Edit your custom report: Make changes and save them for future.
- Delete your custom report: If you no longer need your custom report, you can delete it.

Filters

The following filters are available for this report:

Date filters:

Date Range Presets: A drop-down list of date ranges that filters the data to the selected range. Select Custom to enter specific dates.
Start: Instead of using a Date Range preset, use this to specify a start date. When you enter a Start date, the Date Range Presets filter changes to Custom.
End: Instead of using a Date Range preset, use this to specify an end date. When you enter an End date, the Date Range Presets filter changes to Custom.

Audience: Predefined group of users. Enter the name of an audience and then select it from the list. You can display the data for multiple audiences at the same time by entering more than one audience name. You can select up to 20 audiences.
User: Individual with a Skillsoft Platform user account. Enter a user's name to filter the report to include that user. You can display data for up to 20 users at the same time by typing in more than one user name.
Asset Type: Choose which types of assets to include in your report. A default list of asset types displays when you launch the report. To include additional content types, such as videos, modules, and journeys, select the Asset Type filter field for a full list of available options. To remove an asset type from the filter, click the to the right of the item. When you choose to include videos or modules only, you will see both videos and modules launched from within a course and those launched in the video-only/module-only player in the report. To see how the asset was launched, turn on the Consumed in Course column.
Content title: Enter the name of a title for a specific content item to see information associated with just that item. You only see titles listed that have had any activity.
Language: Select only one option from the drop-down list. All Languages is set by default.
Include inactive users: Select this box if you want to show inactive users in your report, otherwise the report only shows active users.

Columns

Default columns

The following columns are displayed by default in the Detailed Activity report:

FIRST NAME: The value entered in the First name user attribute. Usually the user's first name.
LAST NAME: The value entered in the Last name user attribute. Usually the user's last name.
CONTENT TITLE: The title of the asset.
ASSET TYPE: The type of asset.
- Types may include assessment, audiobooks, audio summaries, books, book summaries, course, journey, linked content, scheduled content, dynamic content, video, and module.
- When you select module or video, only items launched stand-alone display in the report. If you select Course: child content ( videos and modules) viewed as part of a course display in the report. You can choose to display both and then select to display the column, Consumed in Course, to determine how the item was launched.
- When you see the asset type for linked content, it could be associated with any of following Skillsoft content types: AI simulator, cheatsheets, interactive courses, test preps, labs, bootcamps, partner content and any custom content items you added.
- When you see the asset type, scheduled content, it could be associated with any of following Skillsoft items: live courses or live events.
- When you see the asset type, assessment, it is associated with the content type of Skill Benchmarks.
- The module asset type refers to individual components of Skillsoft courses that are in HTML format.
If you see the asset type, journey, you won't see data in the duration, date, and time fields because that data is captured for the content items stored in a journey. Please note: Live course items only show on this report after their class date ends; registration activity is not tracked in this report.
COMPLETED DATE: The date in UTC the user completed the content. This date is not impacted by the Date Range Presets filter. You may see completion dates outside your Date filters if there was any type of asset activity within the selected date range. The time stamp of t00:00:00Z is expected. For scheduled content this could be the date of the class or the date the admin entered the completion and scores.
DOWNLOAD: Shows a column with the an icon to download a learner's completion certificate.

Additional columns

The following columns are also available in the Detailed Activity report:

USER UUID: This is a universally unique identifier that is automatically assigned by the system for each account.
LOGIN NAME: The value entered in the Login name attribute for the user.
USER ID: The value entered in the User ID field. It is used to identify a user inside the platform.
EMAIL ADDRESS: The value entered in the Email address user attribute; the user's email address.
USER STATUS: The status of the user in the platform. Valid values are active or inactive.
AUDIENCE: The audience(s) in which users are a member.
CONTENT UUID: This is an internal Skillsoft Platform code used with third-party learner management systems.
CONTENT ID: Unique identifier for the Skillsoft content item.
LANGUAGE CODE: The language of the asset. Available languages and their codes are listed here.
FIRST ACCESS DATE: The first date within the filtered date range that the learner accessed the content. If the learner accessed the content on multiple occasions, this date may change based on the date range filters you specify. When you download the report as a CSV file, this field shows the date and time. Time is formatted in UTC, which may not match the learner's date because they see the date in their machine's local time.
LAST ACCESS DATE: The last date within the filtered date range that the user accessed the content. When you download the report as a CSV file, this field shows the date and time. Time is formatted in UTC, which may not match the learner's date because they see the date in their machine's local time.If the content type is scheduled (ILT) or a journey, the last access date will always be blank. The platform doesn't track access against the journey container, only the items within the container. Scheduled content shows a completion date when the instructor validates the class.
RECURRENCE: The number of times a learner returned and re-completed the content.
User Attributes (varies): These fields are defined by (and are unique to) your organization. For more information, see User Attributes. If you are using an attribute type of Skillsoft Platform User, the value in the field can be either first and last name, email address, login ID, or external user ID. The value that appears depends on what has been specified for the individual user.