CAISY™ AI Simulator Content

Skillsoft offers interactive, scenario-based content powered by artificial intelligence (AI). If you have this content enabled for your site, you have the opportunity to practice real-time in a safe space using an AI simulator that provides a scenario, responds to your input, and then provides adaptive, personalized feedback to guide your development.

You can complete up to 50 CAISY™ scenarios in a day. The scenarios can be all from one topic or from multiple topics.

Currently, AI simulator content runs on Percipio web and on mobile devices. If you have the Percipio mobile app, you can launch AI simulator content from the app. If you are trying to launch AI simulator content from a browser app on a mobile device, you may need to turn off pop-up blockers for that browser app to play AI simulator content.

How to find CAISY™ AI simulator content

To locate AI simulator content, you can:

Enter AI simulator or CAISY in the Search box. The results show all AI simulator content.
If searching for specific content, you can use the Type filter, and select AI simulator to show only AI simulator content for the keywords searched.
From the left navigation bar, select AI Simulations.
From the left navigation bar, select Library, then find the box titled Practice Conversations with CAISY and select Explore CAISY Scenarios to show only AI simulator content.
When browsing a channel , look under the Practice tab for AI simulator content. Not all channels have AI simulator content.

After you locate a scenario and select it, you see your best score and historical record of your previous scores so you can easily track your progress.

How to use CAISY™

Check out this video for how to use CAISY™ or follow the steps below.

After you locate the specific AI simulator content you want to take:

To start the interactive scenario in a new browser tab from Percipio for the web or the Percipio mobile app, select Launch. If you are on a mobile device's browser app, you may need to ensure pop-up blockers are off for that browser before you launch the content.
Your company may have turned on an agreement policy. Select Agree and proceed after reviewing the privacy policies. Optionally, select About to see the policies, or select Settings in the upper right corner to choose your privacy settings.
1. From the Settings page, if your company hasn't disabled it, you can choose to allow Skillsoft to collect, store, and analyze your conversations to improve the AI Simulator when this setting is on. You can opt out if your company has it enabled.
2. To save your settings, select Save. You can change your setting at any time, provided your company has not disabled the setting.
Optionally, choose one of the supported languages if you are more comfortable conversing in a language different than what you launched. If you need a language other than what is listed, see CAISY™ AI Simulations in other languages.
Avatar: You can select from a wide variety of coach options to better personalize your CAISY experience. Under the center avatar, select the button to change it. You may see that the coach avatar you selected is being downloaded. This means you are the first person to use that coach for your organization.
Optionally, open the Menu to change your scenario settings. If you selected the wrong scenario, you can change it. Select a different one from the Scenario box or change categories, by selecting a different Scenario Category.
Optionally, select the Scenario mode. You can choose either:
- Practice: In this mode, you practice the skill presented by the simulator. Use this mode when you want to practice coming up with your own words and phrasing to handle the situation.
- Role model: In this mode, you allow the AI Simulator to model the skill based on you acting in the opposing role. Use this mode if you are not sure where to begin and want ideas for best practices.
Optionally, select Behavior. The behavior you choose guides how the AI simulator responds to your input. By selecting different behaviors, you can practice the same situation and get different AI responses to your input. Behaviors that the AI simulator can emulate in conversation include:
- Defensive: CAISY responds in a way that primarily protects its position against what you input.
- Dismissive: CAISY responds in a way that mainly disregards or minimizes your input.
- Accepting: CAISY responds in a way that is mostly open and receptive to your inputs.
- Random: CAISY randomly selects one of the behaviors.
To start, select Begin scenario if you opened the menu or just start typing in the box after you read the scenario.
Read or play the case scenario introduction, then enter a response. You can either type or speak your response. Do not use real names, personally identifiable information, company proprietary, or confidential information in your responses.

We recommend you speak your response to get real-world practice. You can speak up to 15 minutes per interaction. To speak your response:
1. Select the microphone button, . The button changes to a red recording icon, .
2. Speak your response. If you pause without speaking for too long, the recording automatically stops. If you select to record again, your current input is erased.
3. Select the red recording icon to stop recording.
4. You can make any edits to the recorded text using your keyboard. When you are happy with your response, select the arrow button, , to submit your response.
The AI simulator either continues the conversation asking for additional input from you up to 20 times, or if it deems it has enough input to evaluate your responses before reaching the 20-response limit, it closes the conversation. If you enter a response that the AI simulator deems inappropriate, it closes the conversation without providing a rating. The AI simulator completes the scenario after it provides you a rating. If you exit prior to receiving a rating, the scenario reports as started.
After the AI simulator closes the conversation, it provides you a detailed report. Select View detailed report to see your rating, what you did well, what you can improve, and content recommendations that you can take to improve your skills. You can add them to your playlist or launch immediately.
From the detailed report page, you can try again, or you can open the menu and choose a different scenario mode or behavior and restart the scenario. Every complete scenario is recorded as a learning activity on your Activity page and in admin reports. In some cases, you may have to wait several minutes for the completion to show on your Activity page.

How CAISY™ rates your response

The CAISY™ AI simulator rates your responses as if it were a human resources representative employing best practices for the given situation.

You will get one of the following ratings:

Outstanding: You did an excellent job of demonstrating all the behaviors required of the situation, including but not limited to showing empathy where it mattered, addressing the issues at hand, and reaching a conclusion that solved the problem for all involved.
Acceptable: You may have demonstrated some but not all of the behaviors required of the situation, including showing empathy where it mattered, addressing the issues at hand, and reaching a conclusion that solved the problem for all involved.
Poor: You demonstrated a lack of familiarity with the behaviors required of the situation. Next time, try showing more empathy where it matters, better addressing the issues at hand, and reaching a conclusion that solves the problem for all involved.

How to provide feedback

Any data that you share helps Skillsoft improve the service. For example, we use your feedback to increase the effectiveness of AI safety policies.

You can provide feedback in two ways: directly to Skillsoft and to your admin.

Directly to Skillsoft:

To provide feedback directly to Skillsoft:

While taking a CAISY, select the thumbs up icon, . This opens a dialog box for you to rate the response and provide reviewer comments. Once open, you can select thumbs up or thumbs down and offer an explanation. Optionally check the box: I acknowledge that adding my feedback will share my conversation with Skillsoft to review to improve our software so that Skillsoft can fully evaluate your feedback in the context of the conversation you had and act on it.
Send an email to ai@skillsoft.com. Here are some things to consider for feedback:
- What worked well / didn’t work well?
- Was the user experience intuitive? Delightful?
- How effective is this for you as an interactive teaching tool?
- How could it be better?
- What other kinds of interactive scenarios would you like to see?
- How would you expect to use this at your organization?

To your admins:

To provide feedback to your admins, select the Give scenario feedback link at the end of the scenario, if enabled for your site. By using the Learner feedback dashboard, they can evaluate your feedback with others' feedback to understand the effectiveness of CAISY in your organization

CAISY™ AI Simulations in other languages

All CAISY simulations are available in English, French, German, Japanese, and Spanish. This means that their titles and descriptions are translated and you can find CAISY simulations in the library and through search when your Percipio site language matches one of the supported CAISY languages.

For other languages, you must first launch a CAISY simulation in a supported language. However, once you speak or enter text in another language, CAISY™ responds in kind.

To use CAISY™ in languages other than a supported language:

With Percipio in your local language, search for AI simulation or CAISY content. You see a list in English (US) of AI simulations.
Use a translation tool, such as Google Translate, for the title and description to determine the most relevant simulation.
Select the simulation you want and then launch it.
When CAISY™ launches, the initial AI Coach dialogue shows in English. You can use a translation tool to understand the scenario and the required actions for you take.
Enter your response in your local language. The AI Coach responds back in your local language. Continue the dialogue in your local language until CAISY provides an evaluation.

Privacy and the AI Simulator

You have control over the privacy setting of the AI simulator for whether Skillsoft collects, stores, and analyzes your interactions with the AI simulator. The setting is on by default if you are in the US, and off by default if you are in the EU.

The data we collect, when the setting is on, helps improve AI services. For example, we use your response interactions to increase the effectiveness of the AI Simulator safety policies. Skillsoft has a process for improving the AI Simulator, which includes review of conversations reported as being low quality. This helps us identify common types of problematic responses and how the AI Simulator might improve.

Do not use any personally identifiable information like employee names, company names, or confidential company information when interacting with the simulator. We recommend that you use aliases if discussing a real world scenario you have had or may have in the future.

CAISYThe AI AssistantAI-assisted search does not store user IP addresses, nor does it collect location data, or any personal information (PII) from the learner unless the learner inputs it as part of their conversations. Skillsoft network security separately logs IP addresses for the purposes of addressing security risks, such as Distributed Denial-of-Service (DDOS) attacks and intrusion detection. Learn more about how we protect your privacy by reviewing our Privacy Notice - Skillsoft.

To change your privacy settings:

Launch the AI simulator by starting an AI asset.
From the top right, select Settings. The Settings dialog box displays.
Toggle the switch on or off for: Allow Skillsoft to collect, store, and analyze my conversations in order to improve the AI Simulator. The setting is on by default if you are in the US and off by default if you are in the EU.
Select Save to save your changes.